Contact Center Agent

German American; Jasper (IN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Education assistance

Parental leave

Wellness program

Life insurance

401(k) match

Job summary

GermanAmerican Bancorp in Jasper, Indiana is seeking a friendly Contact Center Agent to greet clients by phone or chat and assist them with their banking needs.

In a fast-paced call center, you will answer calls, chats and emails, verify information, handle transactions where needed, educate customers on our products, and guide them to the right service channels.

Qualifications

• Bilingual/Multilingual is a valued trait for interacting with diverse clients.
• Customer service experience helps navigate inquiries and deescalate issues.
• Knowledge of banking products and services supports accurate assistance.

Responsibilities

• Answer calls, chats and emails from clients to assist with general banking questions.
• Verify account information, assist with transactions and guide customers to the appropriate banking products and services.

Skills

Bilingual/Multilingual

Customer Service experience

Knowledge of Banking

Job description

Job Title: Contact Center Agent

Overview:

As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a team environment and agreat insight into the world of banking, insurance, and wealth management tobuild a foundation for a career in financial services.

What You’ll Do:

Day in the Life - Everyday you answer calls, chat requests and emails from our external and internalcustomers to assist them with general account questions, debit cards, onlinebanking and fraud working within a fast-paced call center environment. You willhelp clients by verifying account information, assisting with transactions, educatingthem on German American products and services, as well as guide them when theyare not sure where to go next by engaging in friendly, meaningfulconversations.

What it Takes - Tothrive in this role you must maintain confidentiality, have the ability toadapt to change, and listen closely to understand and identify opportunities tobetter serve the customer, which will both build and strengthen long-lastingrelationships. We will teach youeverything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Knowledge of Banking

What we can offer you:

• Medical, dental, vision, STD, LTD, Lifeinsurance, etc.
• 17 days paid time off, 11 paid holidays andbereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match,stock purchase plan, loan discounts and more
• National and local discounts on everything fromcomputers and vacations to phones and retail shopping
• Free checking account, checks and discountedbank services
  

This positionwill be located at:

Operations Center

1311 West 12th Ave
Jasper, Indiana, 47546
United States

About Us:
GermanAmerican Bancorp and its family of financial services companies employtalented, compassionate people throughout the organization, truly making GermanAmerican special. Delivering genuine, customized, personal service with a focuson truly serving customers and communities well, our employees bring the Shieldof Excellence commitment to life with each and every interaction.