Customer Service Specialist

German American; Indiana (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Education assistance

Parental bonding leave

Wellness benefits

Life insurance

401(k) match

Job summary

German American Bancorp is seeking a Customer Service Specialist to greet clients in-branch and assist with a range of banking needs, including verification of accounts and cash transactions. This role offers exposure to banking, insurance, and wealth management as part of a broader financial services career path.

You will engage customers with friendly, informative conversations, maintain confidentiality, and learn the full suite of German American products and services from experienced

Qualifications

• Bilingual/Multilingual preferred.
• Customer service experience required or beneficial.
• Cash-handling experience preferred or beneficial.

Responsibilities

• Interact face-to-face with clients in the branch, verify account information, perform loan and deposit transactions, and guide customers with friendly, meaningful conversations.
• Maintain confidentiality, listen closely to understand needs, and identify opportunities to better serve the customer.

Skills

Bilingual/Multilingual

Customer Service Experience

Cash-handling Experience

Job description

Job Title: Customer Service Specialist

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

7721 900 East
Montgomery, Indiana, 47558
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.