Customer Service Specialist

German American; Bloomington (IN); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

Education assistance

Parental bonding leave

Wellness benefits

Discounts

Job summary

German American Bancorp seeks a Customer Service Specialist to greet clients, verify accounts, and assist with banking transactions in Bloomington, IN. You will learn about banking, insurance, and wealth management while delivering personalized service.

The role emphasizes confidentiality, active listening, and identifying opportunities to better serve customers, with comprehensive training provided.

Qualifications

• Customer service experience in banking or financial services preferred.
• Ability to verify account information and perform transactions while maintaining confidentiality.
• Bilingual/multilingual abilities are a plus.

Responsibilities

• Assist clients in-branch with banking needs and educate them on products.
• Manage a cash drawer, process loans and deposits, and guide customers to next steps.
• Engage in friendly conversations to uncover needs and build relationships.

Skills

Bilingual/Multi

Customer Service

Cash-handling

Job description

Job Title: Customer Service Specialist

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

3930 South Walnut Street
Bloomington, Indiana, 47401
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.