Contact Center Agent

German American Bank; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Life insurance

Paid time off

Education assistance

Parental bonding leave

Wellness benefits

Job summary

German American Bank is seeking a Contact Center Agent to greet clients by phone or online and assist with their banking needs.

You will handle calls, chats, and emails in a fast-paced environment, verify account information, educate customers on products, and guide them through next steps with a friendly approach.

Qualifications

• Experience in customer service within a banking environment.
• Ability to handle calls, chats and emails in a fast-paced call center.
• Confidentiality and adaptability; willingness to learn.

Responsibilities

• Answer calls, chat requests, and emails from external and internal customers.
• Assist with general account questions, debit cards, online banking, and fraud.
• Educate customers on German American products and services.
• Guide customers by directing them to the right next steps with friendly conversations.

Skills

Bilingual/Multilingual

Customer Service

Banking Knowledge

Job description

Overview:

As aContact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking and wealth management to build a foundation for a career in financial services.

What You'll Do:

Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment. You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.

What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

• Bilingual/Multilingual
• Customer Service experience
• Knowledge of Banking

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

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As an employee of German American Bank, you are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.

German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any part of the pre-employment testing, please direct your inquires to our Talent Acquisition team at 812-482-0717 or [e-mail].