Contact Center Advocate I

Henry-Ford-Health-2; Detroit (MI); Remote; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an entry-level Contact Center Advocate I to support patients remotely. You will schedule appointments, handle new patient registrations, and update insurance information while delivering compassionate service and clear communications.

In this role, you will respond to inquiries, follow protocols for prescriptions, and advocate for callers to meet their needs in a fast-paced, patient-focused environment across multiple locations.

Qualifications

• High school diploma or GED equivalent.
• Two years of customer service experience.
• Strong computer skills and working knowledge of Microsoft Office.
• Excellent communication skills, both verbal and written.
• Strong listening skills and the ability to instruct others.
• Ability to make sound decisions and multi-task effectively.

Responsibilities

• Schedule patient appointments for specified practice groups and multiple locations.
• Perform new patient registration and update registration and insurance information.
• Respond to telephone inquiries from all callers/customers with professionalism and care.
• Follow established protocols for prescription requests and messaging.
• Advocate on behalf of callers/customers to ensure their needs are met.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Microsoft Office

Communication skills

Listening skills

Multitasking

Decision making

Education

High school diploma or GED

Associate's degree in business or related field

Tools

Microsoft Office

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Contact Center Advocate I - Henry Ford Health

Job Title

Contact Center Advocate I- Remote

Full Time- Day Shift

About the Department

Join our dynamic Contact Center team at Henry Ford Health, where we serve as the first point of contact for patients across multiple practice groups and locations. Our team is dedicated to providing exceptional customer service, ensuring every caller feels welcomed and supported. We pride ourselves on being the front door to Henry Ford Health, advocating for patients and anticipating their needs with efficiency and care. Our department is committed to fostering a collaborative environment where every team member plays a vital role in delivering seamless patient experiences.

Role Overview

As a Contact Center Advocate I, you will be the voice of Henry Ford Health, scheduling patient appointments, managing registration and insurance updates, and responding to inquiries. Your role is crucial in ensuring patients receive timely and compassionate care, while advocating on their behalf to meet their needs. You'll work in a fast-paced environment, providing exceptional customer service and building loyalty with every interaction.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Schedule patient appointments for specified practice groups and multiple locations.
• Perform new patient registration and update registration and insurance information.
• Respond to telephone inquiries from all callers/customers with professionalism and care.
• Follow established protocols for prescription requests and messaging.
• Advocate on behalf of callers/customers to ensure their needs are met.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Two years of customer service experience.
• Strong computer skills and working knowledge of Microsoft Office products.
• Excellent communication skills, both verbal and written.
• Strong listening skills and the ability to instruct others.
• Ability to make sound decisions and multi-task effectively.

Preferred Qualifications

• Associate's degree in business or related field.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact every day.

Additional Information

All your information will be kept confidential according to EEO guidelines.