Contact Center Advisor

Sentara Workforce Solutions, LLC; Virginia Beach (VA); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Job summary

Sentara Health Plans in Virginia Beach seeks a Contact Center Advisor to respond to telephonic sales inquiries, identify prospects, provide quotes, and enroll customers. Remote opportunities are available across several states.

Requires a high school diploma and 1 year of sales experience; must obtain L-HIL or L-LIFEHI within 60 days of hire. Benefits include comprehensive health plans and 401(k) with employer match.

Qualifications

• High school diploma required.
• 1 year of prior sales experience required.
• Must obtain L-HIL or L-LIFEHI within 60 days of hire.

Responsibilities

• Respond to telephonic sales inquiries from consumers.
• Identify qualified prospects and provide rate quotes.
• Enroll eligible consumers telephonically and upsell/cross-sell products.
• Follow up with customers as needed to finalize sales.

Skills

Sales Experience

Customer Service

TeleSales

Education

High School Diploma

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Sentara Health Plans in Virginia Beach is looking to hire a Contact Center Advisor.Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, WyomingThe Contact Center Advisor is responsible for responding to all telephonic sales related consumer inquiries, identifying qualified prospects, providing rate quotes and enrolling eligible consumers telephonically. Responsible for upselling and/or cross-selling products, providing guidance on insurance coverage, selling policies, and conducting appropriate follow-up calls.Education:High School Diploma (required)Certification:Must obtain L-HIL or L-LIFEHI within 60 days of hire.Experience:1 year of prior sales experience (required)We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $17.31/HR – $28.85/HR. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunitiesWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.