Consumer Support & Order Management Manager

Bridgestone America, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Bridgestone America, Inc. in Nashville is seeking a Customer Support Manager to lead the Consumer Order Management teams, ensuring efficient order flow and superior service.

You will collaborate with Sales, Supply Chain, and Distribution Center teams to optimize shipments and forecasted demand, while driving KPI performance and continuous improvement. The role emphasizes team development, operational execution, and delivering a high-quality customer experience through effective leadership and

Qualifications

• Bachelor's degree or 6+ years of relevant experience.
• 3–5 years of leadership or management experience.
• 5+ years in a customer-facing role.
• Proficiency with SAP, Tableau, and Microsoft Office Suite.
• Strong communication, problem-solving, and cross-functional leadership skills.
• Automotive or tire industry experience preferred.

Responsibilities

• Lead daily order management, customer support, and shipment execution activities.
• Provide visibility into order flow within SAP and remove barriers to ensure timely processing.
• Identify opportunities for operational improvements and drive execution.
• Partner with team members to resolve backorders and improve order fill rates.
• Maximize shipments in alignment with forecasts and coordinate peak-season activities.

Skills

Leadership

Customer-facing

Cross-functional collaboration

Communication

Problem-solving

Education

Bachelor’s degree

Tools

SAP

Tableau

Microsoft Office

Job description

Bridgestone America, Inc. in Nashville is seeking a Customer Support Manager to lead the Consumer Order Management teams, ensuring efficient order flow and superior service.

You will collaborate with Sales, Supply Chain, and Distribution Center teams to optimize shipments and forecasted demand, while driving KPI performance and continuous improvement. The role emphasizes team development, operational execution, and delivering a high-quality customer experience through effective leadership and