Consumer Servicing Specialist

Nwfcu; Herndon (VA); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid vacation and holidays

Job summary

Northwest Federal Credit Union is seeking a Consumer Servicing Specialist to manage titles, lien recordation and releases for auto loans, and oversee insurance policies across both direct and indirect portfolios.

You will work with DealerTrack and Allied data, process payoffs, handle member requests, resolve discrepancies, and maintain BSA compliance while delivering excellent member service.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of consumer loan experience at a financial institution or related setting.
• Knowledge of credit union operations preferred.
• Understanding of DMV titling process preferred.
• Strong attention to detail and initiative.

Responsibilities

• Maintain title exceptions from DealerTrack for newly funded auto loans.
• Maintain insurance exceptions from Allied for newly funded auto loans.
• Process auto loan payoffs.
• Handle member requests related to auto titles and insurance.
• Research and resolve account discrepancies.
• Provide quality member service via multiple communication channels.

Skills

Attention to detail

Customer service

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

DealerTrack

Allied

MS Office

Job description

Overview

The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans to include both the direct and indirect loan portfolios. In addition, this role is responsible for the management of all insurance policies on the same auto loan portfolio.

Responsibilities

• Maintain all incoming title exceptions received from the third party vendor DealerTrack for all newly funded auto loans
• Maintain all incoming insurance exceptions received from the third party vendor Allied for all newly funded auto loans
• Process auto loan payoffs
• Handle member requests pertaining to auto titles and insurance
• Research and resolve account discrepancies
• Maintain all incoming internal and external member requests
• Research and resolve problems or discrepancies.
• Provide quality member/customer service promptly through various communication methods
• Perform other duties as assigned
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)#NWFCU1

Qualifications

• High school diploma or equivalent
• Minimum 1 year of consumer loan experience to include auto loans at a financial institution
• Experience working in a financial institution, dealership or call center may be substituted for consumer loan experience
• Knowledge of credit union operations, policies and procedures, and credit union account structure is preferred
• Understanding of the Department of Motor Vehicles (DMV) titling process is preferred
• Must have the ability to use discretion in your work
• Ability to work independently with minimal direct management supervision
• Demonstrated strong attention to detail and initiative and resourcefulness as a self-starter
• Advanced knowledge of MS Office is required
• Effective oral and written communication skills
• Ability to collaborate and be an effective member of a team
• Ability to maintain confidentiality
• Excellent customer service skills
• Ability to interact effectively with all levels of the organization and/or with members
• Ability to work M-F, 8:00 am - 4:30 pm

Additional Compensation

• Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.
• Base compensation for this role ranges from $19.15 - $32.53 hourly, depending on experience and qualifications.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [e-mail].