Consumer Service Operator

agomo; Missouri; On-site; USD 38,000 - 47,000; Full time

Job summary

The Office of the Missouri Attorney General's Consumer Protection Section is seeking a Consumer Service Operator to handle calls to the Consumer Protection Hotline, identify scams, and report emerging fraud patterns.

Candidates must have excellent communication, maintain confidentiality, work well under pressure in a fast-paced team setting, exercise independent judgment, and perform internet research using Word.

Qualifications

• Excellent communication skills and ability to maintain confidentiality.
• Able to conduct internet-based research and use computer programs such as Word.
• Able to work under pressure in a fast-paced, team-oriented environment and exercise independent judgment.

Responsibilities

• Answer calls to the Consumer Protection Hotline involving consumer fraud and identify ongoing scams that need immediate attention.

Skills

Communication skills

Confidentiality

Teamwork

Independent judgment

Internet research

Tools

Microsoft Word

Job description

Consumer Service Operator

The Office of the Missouri Attorney General has an opening in its Consumer Protection Section for a Consumer Service Operator. Primary responsibilities of this position include answering calls to the Consumer Protection Hotline involving consumer fraud and identifying ongoing scams that need immediate attention. Applicants must have excellent communication skills; be able to maintain confidentiality; work well under pressure in a fast-paced, team-oriented environment; and exercise independent judgment. Applicants must be able to conduct internet-based research and use computer programs such as Word. Starting salary is $42,736.32. This position is open until filled.

EOE