Consumer Protection Hotline Specialist

agomo; Missouri; On-site; USD 38,000 - 47,000; Full time

Job summary

The Office of the Missouri Attorney General's Consumer Protection Section is seeking a Consumer Service Operator to handle calls to the Consumer Protection Hotline, identify scams, and report emerging fraud patterns.

Candidates must have excellent communication, maintain confidentiality, work well under pressure in a fast-paced team setting, exercise independent judgment, and perform internet research using Word.

Qualifications

• Excellent communication skills and ability to maintain confidentiality.
• Able to conduct internet-based research and use computer programs such as Word.
• Able to work under pressure in a fast-paced, team-oriented environment and exercise independent judgment.

Responsibilities

• Answer calls to the Consumer Protection Hotline involving consumer fraud and identify ongoing scams that need immediate attention.

Skills

Communication skills

Confidentiality

Teamwork

Independent judgment

Internet research

Tools

Microsoft Word

Job description

The Office of the Missouri Attorney General's Consumer Protection Section is seeking a Consumer Service Operator to handle calls to the Consumer Protection Hotline, identify scams, and report emerging fraud patterns.

Candidates must have excellent communication, maintain confidentiality, work well under pressure in a fast-paced team setting, exercise independent judgment, and perform internet research using Word.