Consumer Operations Program Manager - Onramp & CX

Nubeero Limited; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Equity

Bonus potential

401(k) plan

Medical, dental, and vision benefits

Wellness stipend

Job summary

Stripe, LLC in New York, NY is seeking a Consumer Operations Program Manager to lead cross-functional efforts defining operational requirements for new Link/Crypto onramp products and to partner with Product and Engineering to implement needed infrastructure and tools. You will advocate for users and design self-service, compliant workflows.

The role requires a 5+ year track record in operations with SQL data analysis, PRD/BRD writing, and CRM automation, and offers hybrid work with 40 hours

Qualifications

• Bachelor's degree in Business, Management, Economics or related field and 5+ years of post-degree experience.
• 5 years of data querying and analytics with SQL.
• 4 years leading cross-functional projects to improve UX and support efficiency.
• 1 year designing test cases for new features and updates.
• 1 year coordinating feedback between end users, support teams and product teams.
• 1 year writing PRDs/BRDs translating ops needs into technical requirements.
• 1 year using Salesforce, Case Studio, CRV and building automations.

Responsibilities

• Lead or collaborate with cross-functional teams to define operational requirements for new Link/Crypto onramp products, features, and experiments.
• Partner with Product and Engineering to design and implement the infrastructure and tools needed to support operational workflows.
• Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.
• Develop customer support strategies and implement tools to enhance self-service options for users.
• Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
• Monitor and analyze operational metrics, driving continuous improvements to meet KPIs.

Skills

SQL queries

Project leadership

Test case design

Feedback loops

PRD/BRD writing

CRM automation

Education

Bachelor's in Business

Tools

Salesforce

Case Studio

CRV

Job description

Stripe, LLC in New York, NY is seeking a Consumer Operations Program Manager to lead cross-functional efforts defining operational requirements for new Link/Crypto onramp products and to partner with Product and Engineering to implement needed infrastructure and tools. You will advocate for users and design self-service, compliant workflows.

The role requires a 5+ year track record in operations with SQL data analysis, PRD/BRD writing, and CRM automation, and offers hybrid work with 40 hours