Consumer Loan Underwriter — Home Equity & Lending Expert

Soqquadro Italiano; Winston-Salem (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Allegacy Federal Credit Union seeks a Mortgage Loan Underwriter to assist members with loan applications and AFCU product openings, and to underwrite home equity loans. You will counsel members on suitable products, input and verify documents, and ensure compliance with disclosures and regulations.

You will also train and support staff, ensure consistent underwriting standards across centers, and collaborate with departments to grow membership and promote AFCU products and services.

Qualifications

• Two or more years experience in a risk-based lending environment.
• Undergraduate degree in business or related degree preferred.
• Demonstrated familiarity and proficiency with computers required.
• Strong verbal and written communication.
• Reliability, financial responsibility and personal integrity.
• Ability to conduct business in a professional manner, while maintaining compliance with polices, law and regulations.
• Ability to maintain confidentiality.
• Ability and experience to decision high risk loans while minimizing risk to the credit union.
• Eligible to be registered as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System.

Responsibilities

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
• Meet or exceed established service goals.
• Interview applicants applying through remote channels to ascertain request and make appropriate product recommendation.
• Process loan applications to ensure prompt examination of applicant’s credit worthiness to minimize risk to AFCU.
• Make certain that loan closings are completed on a timely basis, and are consistent with AFCU policies and procedures.
• Underwriting home equity loan applications by reviewing credit, reviewing required third party documents, rendering loan decisions, ensuring collateral is sufficient and lien position perfected.
• Recommend other credit union products (cross-sell) based on identified needs through the interview process. Typically 50% of this job’s requirements are cross selling.
• Work within a team based environment with financial center and call center employees providing lending expertise to assure consistency in lending decisions that are outside of the standard loan approval guidelines.
• Work within a team based environment with other loan officers within the department to assure consistency in lending decisions that are outside of the standard loan approval guidelines.
• Assist other departments throughout the credit union to grow membership and increase community awareness of AFCU.
• Provide training for new hires as well as serve as support for those needing additional training.
• Serve as an information source for the training department in order to keep training manuals current.
• Incorporate AFCU performance attributes in daily work activities along with the willingness and ability to display a professional, courteous and helpful attitude to members (internal as well as external).
• Provide service in a professional manner when dealing with automobile dealers and other product representatives outside the credit union. Discretion must be exercised at all times to preserve the member/loan officer confidentiality.
• Additional duties as assigned.

Skills

Sales and cross-selling

Lending decision making

Product knowledge

Customer service

Regulatory compliance

Confidentiality

Education

Undergraduate degree in business or related field

Job description

Allegacy Federal Credit Union seeks a Mortgage Loan Underwriter to assist members with loan applications and AFCU product openings, and to underwrite home equity loans. You will counsel members on suitable products, input and verify documents, and ensure compliance with disclosures and regulations.

You will also train and support staff, ensure consistent underwriting standards across centers, and collaborate with departments to grow membership and promote AFCU products and services.