Consumer Loan Relationship & Sales Specialist

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Dollar Bank, FSB is seeking a relationship-driven Loan Center Representative in the Pittsburgh area to grow consumer lending by engaging current and prospective customers through outreach channels and proactive business development.

The ideal candidate will have 2+ years of sales experience, strong communication skills, and the ability to build loan relationships while meeting sales goals in a fast-paced banking environment. This role emphasizes community engagement and customer-centric service.

Qualifications

• Two (2) years of related sales experience required with a proven track record of achieving sales goals.
• High School Diploma/GED required.
• Demonstrated ability and desire to build consumer loan relationships and meet all related sales goals.
• Excellent written and verbal communication skills and ability to conduct formal presentations.
• Demonstrated proactive techniques, creativity, resourcefulness, and self-motivation in producing results.
• Must be detail oriented, and be able to prioritize in a fast-paced environment.
• Proficient in Microsoft Office products including, but not limited to Word, Excel, Outlook and Teams.
• Must be able to maintain integrity, transparency, and perform in an ethical manner at all times.
• Must be available until 6pm on some weekdays and 1pm on some Saturdays.
• Must possess a valid driver's license, access to a reliable vehicle, and valid insurance.
• Candidates being considered will be subject to additional background checks as required by the office of the Comptroller of Currency.

Responsibilities

• Personally provide an exceptional level of customer service to all internal and external customers with the goal of creating long term customer loyalty.
• Achieve all goals by consistently implementing effective relationship building techniques taught in training and consistent with the Bank's Mission, Value, and Core Objectives.
• Consistently generate new loan production and the associated products and services through proactive efforts including:
• Calling on businesses in the market area
• Generating new Vendors via utilization of the Preferred Referral Program within immediate market as well as maintain existing vendor relationships through follow-up with these vendors.
• Participating in networking and community events
• Soliciting current customers within the branch
• Handling online CHAT inquiries
• Participation in trade shows
• Assist management with the coaching and development of team members to ensure that they achieve their individual sales goals.
• Adhere to all operational processes and procedures that have been put in place within the loan center assigned.
• Comply with all Federal and State Banking regulations that apply.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Sales experience

Communication

Relationship building

Detail oriented

Self-motivation

Prioritization

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Dollar Bank, FSB is seeking a relationship-driven Loan Center Representative in the Pittsburgh area to grow consumer lending by engaging current and prospective customers through outreach channels and proactive business development.

The ideal candidate will have 2+ years of sales experience, strong communication skills, and the ability to build loan relationships while meeting sales goals in a fast-paced banking environment. This role emphasizes community engagement and customer-centric service.