Consumer Loan Officer (Base + Incentives)

TOPLINE FINANCIAL CREDIT UNION; Maple Grove (MN); On-site; USD 59,000 - 69,000; Full time

Job summary

TopLine Financial Credit Union is seeking a Consumer Loan Officer (Member Service Specialist) in Maple Grove, MN. You will help members by providing information on credit union services and guiding cross-sales opportunities while maintaining a high level of service.

You will originate and close consumer loans (auto, personal, credit card, boat & RV, home equity) and open/close accounts, aiming to meet monthly production goals in a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years lending or sales experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide excellent customer service and friendly face to members.
• Take loan applications and originate/close consumer loans (auto, personal, credit card, boat & RV, home equity).
• Cross-sell credit union products and services to qualified members.
• Open and close personal and business accounts (Money Market, CDs, checking, savings).
• Assist branch staff and members with account-related problems.

Skills

Customer service

Sales

Communication

Numbers

Education

High School diploma or equivalent

Job description

• Location 11121 Fountains Drive Maple Grove,Maple Grove, MN, 55369,United States
• Job Category Financial Banking, Sales, Consumer Lending
• Employee Type FT Non-Exempt

Description

TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our TopLine team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.

Consumer Loan Officers (Member Service Specialist) are responsible for establishing and/or strengthening member relationships by providing information on credit union services and identifying and acting on cross-sales and referral opportunities. Promotes and participates in a sales and service culture which endorses TopLine's mission of exceeding member expectations. Consistently provides Red Book Service while communicating effectively and professionally in each interaction with members and staff.

A successful Consumer Loan Officers will be able to do:

• Provide top notch customer service to our members by providing a warm, friendly face and delivering personal service to meet each member's individual needs.
• Work with members to take loan applications and originate and close consumer loans (including auto, personal, credit card, and boat & RV loans) and home equity loans
• Cross-sell consumer credit union products and services (such as GAP warranty and debt protection) to qualified members. Lenders will also work to meet personal and branch monthly production goals for loan products.
• Open and close personal and business accounts such as Money Market accounts, Certificates of Deposit, checking accounts, and savings accounts.
• Help branch staff and members in resolving account-related problems.

Salary Range: $28.50 - $33.13 (base + incentives)

How are Consumer Loan Officers paid?

Our Member Service Specialist get paid a competitive base wage plus a generous monthly incentive payout. The best part is that there is no earning cap so there is no limit on how much you can earn!

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affive Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.

Requirements

• A High School degree or equivalent
• A minimum of 2 years of lending and/or sales experience.
• Ability to work with numbers and the ability to work well under pressure.
• Capability to work independently, prioritize, and meet monthly goals.
• Great customer service and communication skills.

Summary

A Consumer Loan Officer is responsible for originating, evaluating, and closing consumer loan products. This role focuses on building strong member relationships, identifying member needs, and recommending appropriate products and services if applicable.