Consumer Loan Officer

Coast360 Federal Credit Union; Tamuning (GU); On-site; USD 42,000 - 64,000; Full time

Job summary

Coast360 Federal Credit Union seeks a Consumer Loan Officer to review, underwrite, and authorize consumer loan applications, including credit cards and lines of credit, at our Maite, GU location.

You will analyze borrower documents, communicate loan decisions, and provide credit guidance while supporting branch lending operations and cross-selling CU products to members.

Qualifications

• High school diploma or GED required.
• 2–3 years of related experience in loan/collection roles preferred.
• Ability to interpret policies and underwriting guidelines.

Responsibilities

• Review, evaluate, and authorize or recommend approvals for consumer loan applications.
• Analyze borrower financials such as pay stubs, tax returns, and verification docs.
• Communicate with members to obtain needed information and move the process forward.
• Explain credit decisions to members via in-person, phone, or written communications.
• Provide basic credit guidance and education to members.
• Support branch and lending operations during on-site financing events.
• Maintain accurate records and complete data entry and filing tasks.
• Identify opportunities to cross-sell Credit Union products and services.
• Collaborate with branch and lending teams for a seamless member experience.
• Perform other duties as assigned.

Skills

Customer service

Credit knowledge

Attention to detail

Regulatory awareness

Education

High School Diploma or GED

Job description

Job Details: Job Location: Maite Member Center (HQ) - Maite, GU 96910, Position Type: Full Time, We are seeking a Consumer Loan Officer to join our team and play an important role in helping members access the credit they need.

Within authorized lending authority and in accordance with established underwriting standards, policies, and procedures, the Consumer Loan Officer reviews, evaluates, and authorizes or recommends approval of consumer credit applications, including consumer loans, lines of credit, and credit card accounts. This position combines sound financial judgment, attention to detail, regulatory awareness, and exceptional member service.

Key Duties and Expectations

• Reviews and underwrites consumer loan applications in accordance with the Credit Union's Loan Policy, procedures, and established underwriting guidelines.
• Analyzes borrower financial information and calculates monthly income by reviewing pay stubs, employment verification, tax returns, and other supporting documentation.
• Communicates directly with members to obtain additional information or documentation needed to complete loan applications and keep the lending process moving efficiently.
• Communicates credit decisions to members professionally and promptly through in-person conversations, telephone calls, written correspondence, or other appropriate methods.
• Provides basic credit guidance and education to members, including explaining credit-related factors that may affect their ability to obtain financing.
• Supports branch and lending operations during on-site financing activities and promotional events conducted at locations outside Credit Union premises.
• Maintains accurate records and documentation by completing data entry, filing, photocopying, faxing, correspondence, and other general administrative duties associated with loan processing.
• Identifies opportunities to meet members' broader financial needs by educating and cross-selling members on relevant Credit Union products and services.
• Collaborates with branch and lending teams to provide a seamless, professional member experience throughout the application and decision-making process.
• Performs other related duties and responsibilities as assigned from time to time.

Qualifications: Education and/or Experience

• A high school diploma or General Equivalency Diploma (GED) is required.
• Two to three years of related experience, primarily gained through prior experience as a Loan Officer and/or Collection Officer, is preferred.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.