Consumer Lending Manager

Sentinel Federal Credit Union; United States; On-site; USD 69,600 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k

3 weeks of paid time off

Job summary

Sentinel Federal Credit Union in Rapid City is looking for a Consumer Lending Manager to lead the consumer lending department. You will be responsible for overseeing operations, guiding strategy, and mentoring a talented team while ensuring exceptional service for members.

The ideal candidate has significant experience in consumer lending, strong leadership skills, and the ability to make sound decisions to foster growth and compliance. Benefits include medical insurance, paid time off, and professional development opportunities.

Qualifications

• Five years of consumer lending experience required.
• Previous leadership, supervisory, or management experience preferred.
• Strong knowledge of consumer lending practices and regulations.

Responsibilities

• Lead, coach, and develop the Consumer Lending team to achieve production goals.
• Oversee consumer lending operations, ensuring quality and compliance.
• Monitor lending performance metrics and identify improvement opportunities.

Skills

Leadership

Communication

Coaching

Analytical Skills

Education

High School Diploma or GED

Job description

Join Our Team as a Consumer Lending Manager!

1430 Haines Ave., Rapid City | Full-Time (40 hours/week)

Looking for a leadership opportunity where you can make a meaningful impact on both your team and your community? At Sentinel Federal Credit Union, we believe great leaders build great teams—and we're looking for someone ready to lead our consumer lending department into the future.

Sentinel Federal Credit Union is seeking an experienced, collaborative, and member-focused Consumer Lending Manager to oversee our consumer lending operations. In this role, you'll lead a talented team, guide lending strategy, support employee development, and ensure our members receive exceptional service throughout every stage of the lending process. You'll help drive growth while maintaining sound lending practices, regulatory compliance, and a culture built on teamwork and accountability.

Whether you're an experienced lending leader or an accomplished lender ready to take the next step in your career, this position offers the opportunity to influence strategy, mentor employees, improve processes, and help shape the future of consumer lending at Sentinel.

This role provides the opportunity to collaborate with leaders across the organization while balancing strategic planning with hands‑on leadership. If you're passionate about developing people, making sound lending decisions, and creating exceptional member experiences, we'd love to hear from you.

Pay Range

• $69,600.00 - $72,000.00/yearly base pay
• Pay range may be negotiable for highly qualified candidates
• Standard bonus eligibility

At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG, and in this role, you will help promote those values every day.

Serve by empowering your team to deliver exceptional lending experiences while helping members achieve their financial goals.

Trust by making fair, consistent lending decisions, communicating transparently, and leading with integrity.

Respect by fostering a positive, collaborative environment where employees feel supported, valued, and encouraged to grow.

Ownership by taking responsibility for department performance, regulatory compliance, employee development, and continuous improvement.

Nimble by adapting to changing member needs, market conditions, and regulatory requirements while leading your team through change with confidence.

Guardianship by protecting the Credit Union's financial strength, reputation, and members through responsible lending practices, strong internal controls, and regulatory compliance.

Why You’ll Love Working at Sentinel

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)
• 401k

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Lead, coach, and develop the Consumer Lending team to deliver exceptional member service and achieve production goals
• Oversee consumer lending operations, ensuring quality, efficiency, compliance, and sound lending decisions
• Review, approve, or deny loan applications within lending authority while supporting staff with complex lending decisions
• Monitor lending performance metrics and identify opportunities to improve service, workflow, and operational effectiveness
• Develop and maintain lending policies, procedures, and documentation that support organizational goals
• Partner with executive leadership to develop lending strategies, budgets, products, and competitive pricing
• Supervise, mentor, and support Branch Managers, Financial Services Officers, and Financial Services Representatives
• Resolve member concerns and provide guidance on escalated lending matters with professionalism and care
• Provide hands‑on operational support during high‑volume periods while serving as the department's subject matter expert
• Participate in leadership initiatives, continuous improvement efforts, and organizational projects that strengthen the Credit Union.

Who You Are

• At least 18 years old with a valid driver's license preferred
• High School Diploma, GED, or equivalent required
• Five years of consumer lending experience required
• Previous leadership, supervisory, or management experience preferred
• Strong knowledge of consumer lending practices, regulations, and credit risk management
• Excellent leadership, coaching, communication, and relationship‑building skills
• Comfortable making sound decisions while balancing member needs and organizational objectives
• Organized, analytical, and able to manage multiple priorities in a fast‑paced environment
• Passionate about developing employees and building high‑performing teams
• Able to sit, stand, and occasionally lift up to 25 pounds as needed.

What We’re Really Looking For

You’re someone who:

• Enjoys leading teams and helping others reach their full potential
• Builds trust through fairness, transparency, and sound decision‑making
• Communicates confidently with employees, members, and leadership
• Leads with accountability while creating a positive and collaborative culture
• Thrives on improving processes and finding opportunities for growth
• Balances strategic thinking with a willingness to jump in and help when needed
• Believes exceptional member service begins with engaged, supported employeesbetter teams and better member experiences

How to Apply

Ready to take the next step?

Email your resume to [e-mail] or apply directly through our careers page.

We’re excited to meet you!