Commercial Credit Assistant

Sentinel Federal Credit Union; United States; On-site; USD 31,684 - 49,593; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k

Dependent Care & Medical Flex Spending

Job summary

Sentinel Federal Credit Union seeks a detail-oriented Commercial Credit Assistant to support the commercial loan portfolio from application through servicing. You will coordinate documentation, support closings and funding, and maintain accurate records while ensuring regulatory compliance.

The role involves collaboration with members, lenders, brokers, builders, appraisers, and title companies, with a focus on accuracy, follow-through, and delivering excellent member service.

Qualifications

• Attention to detail and accuracy in loan processing and documentation.
• Strong communication with members, lenders, and partners to obtain documents.
• Ability to manage multiple tasks and deadlines in a loan portfolio environment.

Responsibilities

• Provide clerical and servicing support through all phases of commercial/construction loans.
• Verify account information, prepare loan documents, and coordinate title work.
• Support closings and funding, including post-closing file assembly and reviews.
• Communicate professionally with members, brokers, builders, appraisers, and internal teams.
• Assist with underwriting conditions and ensure timely loan approvals.
• Maintain accurate loan files and keep the loan system up to date.
• Review accounts, reconcile balances, and process approvals or denials.
• Generate reports to support loan tracking and management needs.
• Serve as a primary contact for loan file updates and periodic reviews.
• Support training and mentoring of new staff as needed.

Skills

Attention to detail

Problem-solving

Communication

Organization

Customer service

Time management

Education

Associate's degree or higher in a related field

Two years of related field experience

Tools

Loan management system

Job description

Join Our Team as a Commercial Credit Assistant!

4011 Triple Crown Drive, Rapid City| Full-Time

Looking for a career where your attention to detail, problem-solving skills, and commitment to exceptional service can make a meaningful impact? At Sentinel Federal Credit Union, we believe strong lending relationships are built on accuracy, trust, communication, and follow-through—and we're looking for a dependable professional to help support our commercial lending team.

Sentinel Federal Credit Union is seeking a detail-oriented, organized, and member-focused Commercial Credit Assistant to support the smooth and efficient operation of our commercial loan portfolio. In this role, you'll play an important part in moving loans from application through servicing by coordinating documentation, supporting loan closings and funding, maintaining accurate records, communicating with members and external partners, and helping ensure lending activities remain compliant with Credit Union policies and regulatory requirements.

This position offers the opportunity to work closely with members, lenders, brokers, builders, appraisers, realtors, title companies, and internal teams while gaining valuable experience across many aspects of commercial and construction lending. If you enjoy staying organized, solving problems, building professional relationships, and taking ownership of your work, we'd love to meet you!

Pay Range

• $23.00-$36.00/hour
• Standard bonus and incentive eligibility

At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG, and in this role, you will help promote those values every day.

• Serve: Supports members, lenders, and internal teams by providing timely, accurate, and efficient commercial lending support, helping move loans smoothly from application through closing and servicing while delivering a positive member experience.
• Trust: Builds trust through accuracy, consistent communication, reliable follow-through, and careful attention to detail, ensuring members, lending partners, and coworkers can depend on complete information and dependable support throughout the lending process.
• Respect: Develops and maintains professional relationships with members, coworkers, brokers, builders, appraisers, realtors, title companies, and other business partners by communicating clearly, collaborating effectively, and representing the Credit Union in a professional and positive manner.
• Ownership: Takes responsibility for assigned loan processing and servicing activities, ensuring documentation is complete, deadlines are met, files are maintained accurately, and issues are addressed promptly. Takes initiative to identify needs, solve problems, and help keep lending activities moving forward.
• Nimble: Adapts to changing priorities, loan complexities, member needs, and regulatory requirements while managing multiple responsibilities and maintaining accuracy, organization, and quality service. Demonstrates flexibility and initiative when unexpected challenges or new needs arise.
• Guardian: Protects the integrity of the Credit Union’s loan portfolio and member information by safeguarding confidential financial records, following lending policies and regulatory requirements, maintaining accurate documentation, and supporting strong internal controls and audit standards.

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)
• 401k

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You'll Do

• Provide clerical and servicing support throughout all phases of commercial and construction loans, including verifying account information, preparing loan documents, and coordinating title work, appraisals, and environmental reports.
• Follow up with members and external partners to obtain outstanding documentation and ensure loans are ready for closing.
• Support loan closings and funding, including post-closing file assembly, draw requests, inspections, and required reviews.
• Communicate professionally with members, brokers, builders, appraisers, realtors, title companies, and internal teams to provide updates, maintain strong relationships, and resolve issues.
• Assist with underwriting conditions, submit loans for final approval, and ensure lending requirements are completed accurately and on time.
• Maintain accurate and complete loan files and keep the loan management system up to date.
• Review and update member accounts, reconcile balances, process approvals or denials, and assist with account adjustments and other loan servicing activities.
• Generate and distribute reports that support loan tracking, follow-up activities, account monitoring, and management needs.
• Serve as a primary point of contact with members to keep loan files current for periodic reviews, insurance requirements, loan modifications, and other ongoing needs.
• Help ensure monthly, quarterly, and annual reporting requirements are completed accurately and within established deadlines.
• Safeguard confidential member financial information and sensitive documents while following Credit Union policies, regulatory requirements, and audit standards.
• Serve as recording secretary for Loan Committee and provide primary backup support to the Business Services Officer.
• Participate in projects, meetings, training, and other activities that support the Lending Department and overall Credit Union.
• Assist with training, coaching, and mentoring new and developing staff as needed.
• Perform other duties as assigned to support the needs of the organization.

Who You Are

• At least 18 years old with a high school education or equivalent.
• At least two years of experience in a related field.
• Associate's degree or higher in a related field preferred.
• Prior experience with credit union operations, loan processing, and compliance activities preferred.
• Valid driver's license preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to communicate professionally with members, coworkers, and external business partners.
• Ability to understand and follow complex written and verbal instructions, procedures, and lending requirements.
• Comfortable working with confidential records, financial information, reports, and documentation.
• Ability to gather, analyze, and evaluate information, identify issues, and develop practical solutions.
• Ability to manage multiple priorities, assess competing needs, and organize work to meet deadlines.
• Working knowledge of lending standards, applicable laws and regulations, Credit Union policies, and lending practices—or the ability to quickly develop that knowledge.
• Ability to work independently, take initiative, and make sound decisions while operating within established guidelines.
• Professional, personable, and service-oriented approach to working with members and business partners.

What We're Really Looking For

You're someone who:

• Takes pride in getting the details right and understands that accuracy matters when working with member accounts, loan documentation, and financial information.
• Enjoys being the person others can count on to follow through, keep things moving, and make sure nothing falls through the cracks.
• Builds professional relationships through clear communication, responsiveness, and genuine commitment to helping members and business partners.
• Can balance the details of commercial lending with the bigger picture of delivering an exceptional member experience.
• Enjoys solving problems and finding practical solutions when a loan, document, account, or process doesn't go exactly as planned.
• Is comfortable managing multiple priorities and shifting deadlines while remaining organized and focused.
• Protects confidential information and understands the importance of compliance, accuracy, and doing things the right way.
• Is willing to learn, ask questions, and develop a deeper understanding of commercial lending, Credit Union operations, and regulatory requirements.
• Works well with a variety of people and understands that successful lending depends on strong teamwork across departments and with external partners.
• Takes ownership of responsibilities, meets deadlines, and steps in to support the team when needed.
• Believes great service, strong relationships, attention to detail, and teamwork are the foundation of a successful lending operation.