Indirect Lending Specialist

Sentinel Federal Credit Union; United States; On-site; USD 43,700 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Dependent Care & Medical FLEX Spending

Life Insurance & Long-Term Disability

Employee Assistance Program (EAP)

401k

Job summary

Sentinel Federal Credit Union is seeking an Indirect Lending Specialist to serve as the primary contact for dealership partners and to support members through the indirect lending process.

The role focuses on managing funding, ensuring accurate documentation, maintaining dealership relationships, and ensuring compliance with lending policies and regulatory requirements. This is a full-time on-site position with benefits and opportunity for growth.

Qualifications

• One year of lending, financial services, customer service, or related experience required.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and relationship-building skills with the ability to work effectively with members, dealerships, and internal teams.

Responsibilities

• Manage the day-to-day operations of the indirect lending program, serving as the primary contact for dealership partners.
• Review, verify, and fund indirect loan applications while ensuring all documentation is accurate, complete, and compliant with Credit Union policies and regulatory requirements.
• Build and maintain strong relationships with local dealerships through regular communication, dealership visits, meetings, and networking opportunities.
• Respond promptly to dealer and internal inquiries, resolve funding issues, and provide exceptional service throughout the lending process.
• Monitor loan documentation and maintain accurate records while performing quality control and file maintenance activities.
• Work closely with the Consumer Lending Manager, CRIF, and other internal teams to strengthen dealership partnerships and support program growth.
• Cross-sell Credit Union loan and deposit products while providing outstanding service to members and dealership partners.
• Recommend improvements to processes, participate in special projects, and help identify opportunities to expand the indirect lending program.
• Stay current on lending regulations, compliance requirements, and Credit Union policies while protecting confidential member information.

Skills

Relationship building

Organizational skills

Excellent communication

Customer service

Education

Associate degree or higher in related field

Job description

Join Our Team as an Indirect Lending Specialist!

2723 LeMay Blvd, EAFB/Box Elder | Full-Time

Looking for a career where you can build relationships, make decisions that matter, and help people finance one of life's biggest purchases? At Sentinel Federal Credit Union, we believe exceptional service starts with exceptional people—and we're looking for an organized, relationship-focused professional to help grow and support our indirect lending program.

Sentinel Federal Credit Union is seeking a motivated, detail-oriented, and member-focused Indirect Lending Specialist to serve as the primary point of contact for our dealership partners while providing outstanding service to members throughout the indirect lending process. In this role, you'll manage loan funding, maintain strong dealership relationships, ensure documentation is accurate and compliant, and play an important role in the continued success of our indirect lending program.

This position offers the opportunity to work both independently and collaboratively while building meaningful partnerships throughout the community. If you enjoy balancing relationship management with operational excellence and thrive in a fast-paced environment, we'd love to meet you!

Pay Range

• $43,700.00-$70,000.00/yearly base pay

• Pay range may be negotiable for highly qualified candidates

• Standard bonus and incentive eligibility

At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG, and in this role, you will help promote those values every day.

• Serve: Supports members, dealerships, and internal teams by providing responsive, accurate, and efficient indirect lending services, ensuring a smooth and positive experience throughout the loan process.

• Trust: Builds trust through consistent communication, reliable follow-through, and accurate loan processing, ensuring dealers, members, and staff can depend on timely and correct information.

• Respect: Develops and maintains professional relationships with dealerships, members, and coworkers by communicating clearly, acting collaboratively, and representing the Credit Union in a positive and professional manner.

• Ownership: Takes responsibility for the success and performance of the indirect lending program, ensuring loans are processed accurately, relationships are maintained, and issues are resolved promptly and effectively.

• Nimble: Adapts to varying dealership needs, fluctuating loan volumes, and evolving market conditions, demonstrating flexibility while maintaining responsiveness and service quality.

• Guardian: Protects the Credit Union’s financial interests and member information by ensuring compliance with lending policies, regulatory requirements, and internal controls, while maintaining accurate and complete documentation.

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)
• 401k

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You'll Do

• Manage the day-to-day operations of the Credit Union's indirect lending program, serving as the primary contact for dealership partners.
• Review, verify, and fund indirect loan applications while ensuring all documentation is accurate, complete, and compliant with Credit Union policies and regulatory requirements.
• Build and maintain strong relationships with local dealerships through regular communication, dealership visits, meetings, and networking opportunities.
• Respond promptly to dealer and internal inquiries, resolve funding issues, and provide exceptional service throughout the lending process.
• Monitor loan documentation and maintain accurate records while performing quality control and file maintenance activities.
• Work closely with the Consumer Lending Manager, CRIF, and other internal teams to strengthen dealership partnerships and support program growth.
• Cross-sell Credit Union loan and deposit products while providing outstanding service to members and dealership partners.
• Recommend improvements to processes, participate in special projects, and help identify opportunities to expand the indirect lending program.
• Stay current on lending regulations, compliance requirements, and Credit Union policies while protecting confidential member information.

Who You Are

• At least 18 years old with a High School Diploma, GED, or equivalent.
• One year of lending, financial services, customer service, or related experience required.
• Associate degree or higher in a related field preferred.
• Valid driver's license preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and relationship-building skills with the ability to work effectively with members, dealerships, and internal teams.
• Comfortable managing multiple priorities while maintaining accuracy in a fast-paced environment.
• Working knowledge of consumer lending practices and regulations or the ability to quickly develop that knowledge.
• Self-motivated and able to work independently while collaborating effectively with others.

What We're Really Looking For

You're someone who:

• Enjoys building lasting relationships and becoming a trusted resource for members and dealership partners.
• Takes ownership of your work and follows through to ensure loans are funded accurately and efficiently.
• Communicates professionally, responds quickly, and keeps others informed throughout the lending process.
• Thrives in a fast-paced environment where priorities can shift throughout the day.
• Pays close attention to detail while understanding the bigger picture of delivering exceptional member service.
• Enjoys solving problems, removing obstacles, and finding solutions that benefit both members and the Credit Union.
• Believes great service, strong relationships, and teamwork are the foundation of a successful lending program.