Consumer Lending Branch Lead: Growth, Compliance & Service

Coulter Services; Lubbock (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Coulter Services is seeking a General Manager to lead a high-volume consumer lending branch in Texas. You will drive daily operations, oversee sales of short-term credit products, and ensure strict regulatory compliance.

The role requires strong leadership, hands-on coaching, and a proven track record in fast-paced financial environments. You will manage cash controls, reporting, and customer escalations while maintaining high service standards.

Qualifications

• Proven leadership ability in a fast-paced, performance-driven environment.
• Strong understanding of consumer lending compliance requirements.
• Excellent customer service, problem-solving, and escalation handling.
• Experience managing cash controls and maintaining accurate records.
• Ability to coach teams, motivate performance, and drive growth.

Responsibilities

• Oversee branch operations and manage daily performance.
• Coach, lead, and develop team members to achieve sales and service goals.
• Monitor branch performance metrics and drive continuous improvement.
• Manage cash controls and safeguard branch assets.
• Resolve escalated customer concerns with professionalism and integrity.
• Maintain accurate reporting and operational documentation.
• Ensure compliance with applicable consumer lending laws and regulations.

Skills

Leadership

Consumer lending compliance

Customer service

Cash controls

Coaching teams

Job description

Coulter Services is seeking a General Manager to lead a high-volume consumer lending branch in Texas. You will drive daily operations, oversee sales of short-term credit products, and ensure strict regulatory compliance.

The role requires strong leadership, hands-on coaching, and a proven track record in fast-paced financial environments. You will manage cash controls, reporting, and customer escalations while maintaining high service standards.