Branch Manager

RoShay Services; Summerville (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

RoShay Services seeks a dynamic leader to take charge of daily operations at a high-volume consumer lending branch in Summerville, SC. You will drive sales of short-term credit and related financial products while ensuring exceptional service to underbanked customers.

Responsibilities include managing performance, coaching staff, maintaining cash controls, and upholding regulatory compliance in a fast-paced environment.

Qualifications

• Proven leadership experience overseeing both operational and sales functions.
• Strong knowledge of consumer lending compliance requirements.
• Ability to coach teams in a fast-paced, performance-driven environment.
• Excellent customer service and problem-solving skills.
• High attention to detail with accurate reporting and cash controls.

Responsibilities

• Oversee branch operations and performance.
• Manage, coach, and develop team members to meet sales and service goals.
• Ensure strict compliance with applicable federal and state regulations.
• Maintain strong cash handling and internal controls.
• Resolve escalated customer issues with integrity and professionalism.
• Monitor reporting accuracy and track branch metrics.

Skills

Leadership experience

Consumer lending compliance

Coaching teams

Customer service

Attention to detail

Job description

Role: Lead daily operations of a high-volume consumer lending branch, driving sales of short-term credit and related financial products while ensuring excellent service to underbanked customers.

Key Responsibilities

• Oversee branch operations and performance.
• Manage, coach, and develop team members to meet sales and service goals.
• Ensure strict compliance with applicable federal and state regulations.
• Maintain strong cash handling and internal controls.
• Resolve escalated customer issues with integrity and professionalism.
• Monitor reporting accuracy and track branch metrics.

Qualifications & Skills

• Proven leadership experience managing operational and sales functions.
• Strong knowledge of consumer lending compliance requirements.
• Ability to coach teams in a fast-paced, performance-driven environment.
• Excellent customer service and problem-solving skills.
• High attention to detail with accurate reporting and cash controls.