Growth-Driven Branch General Manager — Consumer Lending

Hyra; Birmingham (AL); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Community Choice Financial Family of Brands oversees a high-volume consumer lending branch, with responsibilities to drive short-term credit sales and ensure strict regulatory compliance. You will lead daily operations, coach staff, monitor performance, and maintain audit-ready records in a fast-paced, customer-focused environment.

The role emphasizes training, incentives, and advancement opportunities while serving underbanked customers with integrity and high-quality service.

Qualifications

• Experience managing a high-volume consumer lending branch.
• Strong knowledge of federal and state banking regulations and compliance.

Responsabilités

• Lead and manage daily operations of a consumer lending branch
• Drive sales of short-term credit products and related financial services
• Ensure strict adherence to federal, state, and company compliance standards
• Recruit, train, coach, and schedule branch team members
• Monitor branch performance, KPIs, and implement action plans to meet targets
• Oversee cash handling, reconciliations, and loss prevention controls
• Resolve escalated customer issues with a focus on service and retention
• Maintain accurate records, reports, and audit-ready documentation
• Support process improvements and performance initiatives across the branch
• Promote a performance-driven, customer-focused culture aligned with company values

Connaissances

Branch operations management

Consumer lending processes

Cash handling and reconciliation

Regulatory and compliance knowledge

Sales and performance management

Financial reporting and KPI tracking

Customer service in financial services

Staff coaching and training

Risk and fraud prevention

Collection and payment processing

Description du poste

Community Choice Financial Family of Brands oversees a high-volume consumer lending branch, with responsibilities to drive short-term credit sales and ensure strict regulatory compliance. You will lead daily operations, coach staff, monitor performance, and maintain audit-ready records in a fast-paced, customer-focused environment.

The role emphasizes training, incentives, and advancement opportunities while serving underbanked customers with integrity and high-quality service.