Branch Leader, Consumer Lending - Growth, Training & Incentives

Community Choice Financial Family of Brands; Plainview (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Community Choice Financial Family of Brands in Texas is seeking a General Manager to lead a high-volume consumer lending branch. You will oversee daily operations, drive sales of short-term credit products, and ensure strict compliance with federal and state regulations.

The role emphasizes coaching and developing team members, monitoring performance, handling cash controls, and delivering accurate reporting. You will work in a fast-paced environment that rewards results and customer service.

Qualifications

• Experience leading a high-volume consumer lending branch and teams.
• Strong knowledge of federal and state banking regulations.
• Proven ability to meet sales and KPI targets.
• Cash handling, reconciliations, and loss prevention experience.
• Excellent customer service and issue resolution skills.

Responsibilities

• Lead and manage daily operations of a consumer lending branch
• Drive sales of short-term credit products and related financial services
• Ensure adherence to compliance standards
• Recruit, train, coach, and schedule branch team members
• Monitor performance, KPIs, and create action plans
• Oversee cash handling, reconciliations, and loss prevention controls
• Resolve escalated customer issues with focus on service
• Maintain accurate records, reports, audit-ready documentation
• Support process improvements and performance initiatives
• Promote a performance-driven, customer-focused culture

Skills

Branch operations management

Consumer lending processes

Cash handling and reconciliation

Regulatory and compliance knowledge

Sales and performance management

Financial reporting and KPI tracking

Customer service in financial services

Staff coaching and training

Risk and fraud prevention

Collection and payment processing

Job description

Community Choice Financial Family of Brands in Texas is seeking a General Manager to lead a high-volume consumer lending branch. You will oversee daily operations, drive sales of short-term credit products, and ensure strict compliance with federal and state regulations.

The role emphasizes coaching and developing team members, monitoring performance, handling cash controls, and delivering accurate reporting. You will work in a fast-paced environment that rewards results and customer service.