Branch Manager - Consumer Lending

Community Choice Financial Family of Brands; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Community Choice Financial Family of Brands oversees a high-volume consumer lending branch, with responsibilities to drive short-term credit sales and ensure strict regulatory compliance. You will lead daily operations, coach staff, monitor performance, and maintain audit-ready records in a fast-paced, customer-focused environment.

The role emphasizes training, incentives, and advancement opportunities while serving underbanked customers with integrity and high-quality service.

Qualifications

• Experience managing a high-volume consumer lending branch.
• Strong knowledge of federal and state banking regulations and compliance.

Responsibilities

• Lead and manage daily operations of a consumer lending branch
• Drive sales of short-term credit products and related financial services
• Ensure strict adherence to federal, state, and company compliance standards
• Recruit, train, coach, and schedule branch team members
• Monitor branch performance, KPIs, and implement action plans to meet targets
• Oversee cash handling, reconciliations, and loss prevention controls
• Resolve escalated customer issues with a focus on service and retention
• Maintain accurate records, reports, and audit-ready documentation
• Support process improvements and performance initiatives across the branch
• Promote a performance-driven, customer-focused culture aligned with company values

Skills

Branch operations management

Consumer lending processes

Cash handling and reconciliation

Regulatory and compliance knowledge

Sales and performance management

Financial reporting and KPI tracking

Customer service in financial services

Staff coaching and training

Risk and fraud prevention

Collection and payment processing

Job description

Community Choice Financial Family of Brands seeks a General Manager to lead a high-volume consumer lending branch. You will oversee daily operations, drive sales of short-term credit and financial products, and ensure strict compliance with federal and state regulations. Responsibilities include managing and coaching team members, monitoring branch performance, handling cash controls, resolving escalated customer issues, and maintaining accurate reporting. You'll work in a fast-paced, performance-driven environment with training, incentives, and advancement opportunities while serving underbanked customers with integrity and strong customer service.

Responsibilities

• Lead and manage daily operations of a consumer lending branch
• Drive sales of short-term credit products and related financial services
• Ensure strict adherence to federal, state, and company compliance standards
• Recruit, train, coach, and schedule branch team members
• Monitor branch performance, KPIs, and implement action plans to meet targets
• Oversee cash handling, reconciliations, and loss prevention controls
• Resolve escalated customer issues with a focus on service and retention
• Maintain accurate records, reports, and audit-ready documentation
• Support process improvements and performance initiatives across the branch
• Promote a performance-driven, customer-focused culture aligned with company values

Required Skills

• Branch operations management
• Consumer lending processes
• Cash handling and reconciliation
• Regulatory and compliance knowledge
• Sales and performance management
• Financial reporting and KPI tracking
• Customer service in financial services
• Staff coaching and training
• Risk and fraud prevention
• Collection and payment processing