Consumer Experience & Change Manager

AdventHealth; Florida; On-site; USD 85,000 - 157,000; Full time

Job summary

AdventHealth is seeking a senior communications professional to drive consumer experience initiatives across a regional footprint. You will craft wide-ranging messages that explain the who, what, when, and why of change, and ensure consistency across channels and teams.

Lead the development of communication plans, toolkits, and intranet content while collaborating with cross-functional partners. This role emphasizes storytelling, project governance, and timely delivery in a fast-paced healthcare

Qualifications

• Bachelor's degree in Business, Healthcare or related field.
• 5+ years in healthcare or related field.
• Experience developing communication plans and toolkits for highly visible projects.
• Strong ability to tell a great story and move initiatives forward.
• Proficiency with Microsoft Office suite and intranet/website page development.

Responsibilities

• Contributes to and follows robust standards for effective delivery of consumer experience initiatives.
• Develops and executes approved communications approach across all consumer teams.
• Creates messages with clear who/what/when/why of change initiatives.
• Manages governance standards for experience integrations and project timelines.

Skills

Communication skills

Change management

Project management

Stakeholder engagement

Storytelling

SharePoint familiarity

Microsoft Office

Intranet content

Education

Bachelor's degree in Business or Healthcare

Tools

Epic

CRM systems

SharePoint

Job description

AdventHealth is seeking a senior communications professional to drive consumer experience initiatives across a regional footprint. You will craft wide-ranging messages that explain the who, what, when, and why of change, and ensure consistency across channels and teams.

Lead the development of communication plans, toolkits, and intranet content while collaborating with cross-functional partners. This role emphasizes storytelling, project governance, and timely delivery in a fast-paced healthcare