Consumer Care Coordinator - Part Time

Experis Technology Group; Parsippany-Troy Hills (NJ); On-site; USD 34,000 - 37,000; Part time

Job summary

Experis Technology Group is seeking a detail-oriented Consumer Care Coordinator in Parsippany, NJ. This part-time, long-term role handles consumer cases, product investigations, documentation, reporting, and cross-functional follow-ups with strong organization and communication to ensure timely resolutions.

Responsibilities include managing label reviews, safety calls, refunds, and coordinating investigations with Quality, R&D, and factory teams while maintaining accurate records and providing

Qualifications

• Strong organizational, analytical, and communication skills.
• Excellent attention to detail and follow-up abilities.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience in consumer care, customer service, quality, product investigations, claims, or related areas is preferred.
• Ability to manage multiple priorities and collaborate effectively across teams.

Responsibilities

• Manage label reviews, safety calls, consumer communications, and refund reports.
• Process returned products and coordinate investigations with Quality, R&D, and factory teams.
• Track packages, investigations, claims, and follow-up activities.
• Conduct weekly check-batch reviews and communicate required corrections.
• Review investigation reports, identify compliance issues, and elevate as needed.
• Maintain accurate records and provide timely updates to internal stakeholders.
• Support retained-product management, resource/document updates, inventory replenishment, and special projects.

Skills

Strong organizational skills

Analytical skills

Communication skills

Customer service experience

Team collaboration

Tools

Excel

Outlook

Job description

Consumer Care Coordinator
Location:Parsippany NJ
Duration:Long Term 12+ Months
Pay: $25 to $27/hr on W2
Part time role

Job Summary

Seeking a detail-oriented Consumer Care Coordinator to manage consumer cases, product investigations, documentation, reporting, and cross-functional follow-ups. The role requires strong organization, communication, and attention to detail.

Key Responsibilities

• Manage label reviews, safety calls, consumer communications, and refund reports.
• Process returned products and coordinate investigations with Quality, R&D, and factory teams.
• Track packages, investigations, claims, and follow-up activities.
• Conduct weekly check-batch reviews and communicate required corrections.
• Review investigation reports, identify compliance issues, and elevate as needed.
• Maintain accurate records and provide timely updates to internal stakeholders.
• Support retained-product management, resource/document updates, inventory replenishment, and special projects.

Qualifications

• Strong organizational, analytical, and communication skills.
• Excellent attention to detail and follow-up abilities.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience in consumer care, customer service, quality, product investigations, claims, or related areas is preferred.
• Ability to manage multiple priorities and collaborate effectively across teams.

About ManpowerGroup, Parent Company of:Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.