Consumer Care Coordinator

Desire Home Care; Riverside (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Desire Home Care is seeking a reliable and compassionate Consumer Care Coordinator in Riverside, California. This full-time position involves providing exceptional customer service, managing schedules, and ensuring high-quality care delivery to clients and caregivers.

Benefits

Daily pay

Medical, Dental, Vision

401K with 4% match

Paid Vacation

Paid Sick Time

Promotion Opportunities

Company Discounts

Paid Trainings

First Time Home Buyer Program Assistance

Qualifications

• 2 years of experience in case management or scheduling, preferably in homecare.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Serve as primary contact for clients and caregivers, ensuring satisfaction.
• Schedule and coordinate service schedules between clients and caregivers.
• Maintain accurate records of client and caregiver information.

Skills

Communication

Interpersonal Skills

Multitasking

Education

High school diploma

Associate's or bachelor's degree in social services

Tools

Microsoft Office

Electronic Medical Records

Job description

Pay Rate: $22-25 per hour

Job Summary:
Desire Home Care, Inc. is seeking a reliable and compassionate Consumer Care Coordinator to join our team in Riverside, California. This is a full-time, hourly position in the homecare field. As a Consumer Care Coordinator, you will be responsible for providing exceptional customer service and support to our clients, their families, and caregivers. This individual contributor role requires strong communication skills, attention to detail, case management, and a commitment to upholding our company's values and standards.

Compensation & Benefits:

• Daily pay: Access your earned wages the same day you work!
• Medical, Dental, Vision
• 401K with 4% match
• Paid Vacation
• Paid Sick Time
• Promotion Opportunities
• Company Discounts
• Paid Trainings
• First Time Home Buyer Program Assistance

Responsibilities:

• Know and understand the vision, values, and goals of Desire Home Care
• Serve as the primary point of contact for clients, their families, and caregivers, ensuring their ongoing satisfaction with our services
• Schedule and coordinate service schedules between clients and caregivers by working on utilization daily
• Conduct follow up communicationwith clients and caregivers regarding client care plans or service inquires
• Maintain accurate and up-to-date records of client & caregiver information, schedules, and services in the agency's EMR system
• Work closely with our team of caregiversto ensure the delivery of high-quality care by monitoring their work performance and addressing areas of growth opportunities
• Respond promptly and effectively to all client & caregiver questions, concerns, and complaints
• Collaborate with agency referral sources as needed
• Convey outbound messages with a focus on professionalism, emphasizing thoughtful word choice, grammatical accuracy, and a tone that reflects emotional intelligence
• Proactively identify and address potential issues before they arise per company policies
• Assist with various administrative and clerical tasks to support the overall operation of the agency
• Demonstrate proficiency in learning agency policies and procedures to ensure compliance and effective monitoring
• Foster dialogue with supervisor(s) by sharing ideas or posing questions aimed at improving services

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree in social services and/or healthcare-related field preferred
• Minimum of 2 years of experience in a case management and/or schedulerrole, preferably in a homecare setting
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient in typing, Microsoft Office, and electronic medical records systems
• Valid driver's license and reliable transportation
• Business casual attire
• NegativeTBtestwithin30daysofhire
• CPR&FirstAidcertificatewithin30daysofhire
• Bilingual (English/Spanish)

Work Schedule:

• Monday-Friday, 8:30A-5:30P
• Occasionallyweekends as needed for company events

EEOC Statement:
Desire Home Care, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, age, disability, or veteran status. We are committed to providing a work environment free of discrimination and harassment and promoting a culture of diversity and inclusion.