Consumer Banking Data Products Leader | Hybrid/Remote

Citizens; Johnston (RI); Hybride; USD 170 000 - 226 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Retirement benefits

Education reimbursement

Wellness programs

Flexible work arrangements

Maternity/paternity leave

Résumé du poste

Citizens is seeking a Head of Consumer Banking Data Product Management to lead the strategy, roadmap, governance, and adoption of data products that power experiences, operations, risk, and AI capabilities. The role partners with Consumer Banking, Product, Digital, Technology, Architecture, Analytics, AI, and Enterprise Data teams to translate priorities into scalable data products.

Responsibilities include portfolio ownership across key domains, defining metrics, and driving adoption and value

Qualifications

• 12+ years of experience in Data Product Management, Data Strategy, Data & Analytics, Product Management, Digital Transformation, or related leadership roles.
• 8+ years of leadership experience driving complex enterprise initiatives and cross-functional teams.
• Significant experience within Consumer Banking, Financial Services, FinTech, or other regulated industries.
• Proven success delivering enterprise-scale data products and data-driven transformation programs.
• Demonstrated ability to influence senior executives and lead organizational change.

Responsabilités

• Define and maintain the Consumer Banking data product strategy and multi-year roadmap.
• Align investments to business growth, customer experience, operational efficiency, risk management, and enterprise modernization objectives.
• Identify opportunities to leverage data as a strategic asset across Consumer Banking.
• Manage a portfolio of data products across customer, deposits, lending, payments, digital banking, servicing, fraud, risk, and operations domains.
• Prioritize investments based on business value, customer impact, regulatory requirements, and strategic importance.
• Establish ownership, accountability, lifecycle management, and success metrics for all strategic data products.
• Act as a strategic advisor to Consumer Banking executives and business leaders.
• Translate business strategies and customer needs into data product requirements, roadmaps, and investment priorities.
• Build partnerships across Consumer Banking, Technology, Architecture, Analytics, AI, Risk, Operations, and Enterprise Data teams.
• Advance capabilities such as Customer 360, customer intelligence, personalization, journey analytics, and next-best-action solutions.
• Define requirements for real-time and event-driven data products supporting customer engagement, fraud detection, servicing automation, and operational intelligence.
• Ensure data products are designed to support AI, analytics, intelligent automation, and future digital capabilities.
• Define and monitor product adoption, utilization, business outcomes, financial impact, customer experience improvements, and productivity gains.
• Promote a culture focused on measurable value delivery, product thinking, and data-driven decision making.
• Communicate business outcomes and investment effectiveness to executive stakeholders.
• Partner with Enterprise Data, Architecture, Engineering, and Governance teams to drive consistency and interoperability across the data ecosystem.
• Champion reusable data assets, common business definitions, standardized KPIs, and shared data services.
• Support enterprise data modernization and data product operating model maturity.

Connaissances

Data product management

Data strategy

Digital transformation

Leadership

Cross-functional collaboration

Formation

Bachelor's degree

Master's degree or MBA preferred

Outils

APIs

Cloud platforms

AI/ML concepts

Description du poste

Citizens is seeking a Head of Consumer Banking Data Product Management to lead the strategy, roadmap, governance, and adoption of data products that power experiences, operations, risk, and AI capabilities. The role partners with Consumer Banking, Product, Digital, Technology, Architecture, Analytics, AI, and Enterprise Data teams to translate priorities into scalable data products.

Responsibilities include portfolio ownership across key domains, defining metrics, and driving adoption and value