Head of Consumer Banking Data Products

Citizens Bank; Johnston (RI); Hybrid; USD 170,000 - 226,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a strategic Head of Consumer Banking Data Product Management to define the strategy, roadmap, governance, and adoption of data products that power customer experiences, operational efficiency, risk management, and AI-enabled capabilities.

This leader will partner with Consumer Banking, Product, Digital, Technology, Analytics, AI, and Enterprise Data teams to translate business priorities into scalable, trusted data products that drive measurable business value.

Qualifications

• Senior leadership experience in data products, strategy, analytics, or digital transformation.
• Proven ability to influence executives and drive large-scale programs.
• Experience in consumer banking, financial services, or regulated industries.

Responsibilities

• Define and execute the data product strategy and multi-year roadmap for Consumer Banking data products.
• Manage a portfolio across customer, deposits, lending, payments, digital banking, servicing, fraud, risk, and operations.
• Partner with Consumer Banking, Technology, Architecture, Analytics, AI, and Enterprise Data teams to translate business priorities into data products.
• Drive AI-ready data products (Customer 360, personalization, journey analytics) and real-time capabilities.
• Define adoption metrics, business outcomes, and value realization; communicate investment impact to executives.

Skills

Executive leadership

Data product management

Strategic thinking

Stakeholder management

Communication skills

Influence without ownership

Education

Bachelor's degree required

Master's degree or MBA preferred

Job description

Description

The Head of Consumer Banking Data Product Management is responsible for defining and leading the strategy, roadmap, governance, and adoption of Consumer Banking data products that support customer experiences, business operations, risk management, decision-making, and AI-enabled capabilities.

This leader serves as the primary business-facing executive for Consumer Banking data products, partnering with Consumer Banking, Product, Digital, Technology, Architecture, Analytics, AI, and Enterprise Data teams to translate business priorities into scalable, trusted, and reusable data products that deliver measurable business value.

The role owns the Consumer Banking data product portfolio, product prioritization, value realization, adoption, and alignment with enterprise data strategy. The position does not own data engineering delivery, data platform operations, enterprise architecture, governance, reporting operations, or model development.

Key Responsibilities

Define and Execute Data Product Strategy

• Develop and maintain the Consumer Banking data product strategy and multi-year roadmap.
• Align investments to business growth, customer experience, operational efficiency, risk management, and enterprise modernization objectives.
• Identify opportunities to leverage data as a strategic asset across Consumer Banking.

Lead the Consumer Banking Data Product Portfolio

• Manage a portfolio of data products across customer, deposits, lending, payments, digital banking, servicing, fraud, risk, and operations domains.
• Prioritize investments based on business value, customer impact, regulatory requirements, and strategic importance.
• Establish clear ownership, accountability, lifecycle management, and success metrics for all strategic data products.

Partner with Business and Technology Leaders

• Act as a strategic advisor to Consumer Banking executives and business leaders.
• Translate business strategies and customer needs into data product requirements, roadmaps, and investment priorities.
• Build strong partnerships across Consumer Banking, Technology, Architecture, Analytics, AI, Risk, Operations, and Enterprise Data teams.

Drive Customer-Centric and AI-Ready Data Products

• Advance capabilities such as Customer 360, customer intelligence, personalization, journey analytics, and next-best-action solutions.
• Define requirements for real-time and event-driven data products supporting customer engagement, fraud detection, servicing automation, and operational intelligence.
• Ensure data products are designed to support AI, analytics, intelligent automation, and future digital capabilities.

Deliver Business Value and Adoption

• Define and monitor product adoption, utilization, business outcomes, financial impact, customer experience improvements, and productivity gains.
• Promote a culture focused on measurable value delivery, product thinking, and data-driven decision making.
• Communicate business outcomes and investment effectiveness to executive stakeholders.

Promote Enterprise Alignment and Reuse

• Partner with Enterprise Data, Architecture, Engineering, and Governance teams to drive consistency and interoperability across the data ecosystem.
• Champion reusable data assets, common business definitions, standardized KPIs, and shared data services.
• Support enterprise data modernization and data product operating model maturity.

Qualifications

Experience

• 12+ years of experience in Data Product Management, Data Strategy, Data & Analytics, Product Management, Digital Transformation, or related leadership roles.
• 8+ years of leadership experience driving complex enterprise initiatives and cross-functional teams.
• Significant experience within Consumer Banking, Financial Services, FinTech, or other regulated industries.
• Proven success delivering enterprise-scale data products and data-driven transformation programs.
• Demonstrated ability to influence senior executives and lead organizational change.

Business & Technical Expertise

Strong understanding of:

• Consumer Banking products and operations
• Deposits, lending, payments, and digital banking
• Customer experience, journey management, and marketing analytics
• Data product management and domain-driven ownership models
• Cloud-based data platforms and modern data architectures
• APIs, event-driven systems, and real-time data capabilities
• AI-ready data architectures, Customer 360, metadata, and data discovery solutions

Preferred:

• Lakehouse architectures
• Real-time analytics platforms
• Generative AI and Agentic AI ecosystems
• Digital personalization platforms
• Intelligent automation technologies

Leadership Competencies

• Exceptional executive presence and communication skills.
• Ability to influence without direct ownership.
• Strong stakeholder management and organizational alignment capabilities.
• Ability to translate complex data concepts into business outcomes.
• Strong commercial mindset and strategic thinking skills.

Education

• Bachelor's degree required.
• Master's degree or MBA preferred.
• Relevant Product Management, Data, Cloud, Agile, or Architecture certifications preferred.

Success Measures

Success will be measured by:

• Adoption and utilization of Consumer Banking data products
• Business value generated from data product investments
• Improvements in customer experience and engagement
• Increased reuse of trusted enterprise data assets
• Reduction of duplicated data solutions
• Enablement of AI and digital transformation initiatives
• Growth in self-service and real-time data capabilities
• Strong stakeholder satisfaction and enterprise alignment

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday
• Hybrid: 4 days per week on-site, 1 day remote

Pay Transparency

The salary range for this position is $170,000 - $226,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.