Consumer Access Specialist Remote

Texas Health Huguley FWS; Altamonte Springs (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Consumer Access Specialist to ensure accurate patient registration and eligibility verification. This remote position requires strong customer service skills and offers a supportive environment for professional growth. Ideal candidates will have a high school diploma and relevant experience, particularly in oncology or patient access.

Benefits

Benefits from Day One

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• 1+ years of experience in a relevant role.
• Experience in Oncology and/or Infusions preferred.
• Prior collections and customer service experience.

Responsibilities

• Ensures patients are appropriately registered for all service lines.
• Performs eligibility verification and obtains pre-certifications.
• Maintains close relationships with clinical partners.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Job description

Job Description - Consumer Access Specialist Remote (25013875)

AdventHealth Corporate

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth means being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team. Together, we are even better.

Shift: Full-time; Monday-Friday, 8:30am - 5:00pm

Job Location: Remote

The role you will contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-certifications and authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill. Maintains close relationships with clinical partners to ensure open communication between clinical, ancillary, and patient access departments. Provides exemplary service to internal and external customers and supports PBX (switchboard) coverage as needed.

The value you will bring to the team:

• Proactively seeks assistance to improve responsibilities
• Maintains relationships with clinical partners to enhance patient experience
• Provides timely coverage for registration needs
• Meets productivity, attendance, and punctuality standards
• Supports PBX coverage and maintains knowledge of switchboard operations
• Participates actively in department meetings
• Verifies insurance eligibility and benefits, determines coverage, and communicates with patients and providers
• Registers patients accurately, obtaining necessary demographic and insurance details

Qualifications

• High School diploma or equivalent and 1+ years of experience

Preferred Qualifications:

• Experience in Oncology and/or Infusions
• One year of relevant healthcare experience
• Prior collections and customer service experience
• Direct Patient Access experience