Consultative Funeral & Cemetery Sales Advisor

Everstory-Partners; Grand Rapids Charter Township (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

STD Insurance

Tuition Reimbursement

Paid Training

Anniversary Award

Career Advancement

Everstory Cares Fund

Job summary

Everstory Partners seeks a Sales Counselor in Grand Rapids, MI to guide families through funeral and cemetery decisions with empathy. You will consult, upsell pre-need and at-need services, and nurture a local pipeline via outreach and referrals.

Monitored by HubSpot CRM, you will build relationships, respond to inquiries, and close sales while earning uncapped commissions or guaranteed minimum hourly pay, with paid training during the first six weeks.

Qualifications

• High School Diploma or equivalent required.
• Bilingual or multilingual proficiency is a plus, especially in Spanish, Chinese, Tagalog/Filipino, Vietnamese or Arabic.
• One year of sales-related experience preferred (B2C, outside sales, or consultative sales).
• CRM experience with HubSpot, Salesforce, or Microsoft Dynamics preferred.
• Commission-based, performance-driven environment with prospecting and new business development.
• Strong communication, relationship-building, negotiation, and customer service skills.
• Excellent time-management and multitasking abilities.
• Proficient with email, Microsoft Office, and common business apps.

Responsibilities

• Meet with individuals and families to understand needs and recommend funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a pipeline via lead generation, referrals, networking, and community outreach.
• Respond to inbound leads and walk-ins; follow up through the sales process.
• Develop long-term relationships with customers, families, and community members.
• Explain products, pricing, and options in a compassionate manner and guide purchasing decisions.
• Complete required sales contracts and documentation; manage leads in HubSpot CRM.

Skills

Sales communication

Relationship-building

Negotiation

Consultative selling

Customer service

Education

High School Diploma or equivalent

Tools

HubSpot CRM

Salesforce

Microsoft Dynamics

Job description

Everstory Partners seeks a Sales Counselor in Grand Rapids, MI to guide families through funeral and cemetery decisions with empathy. You will consult, upsell pre-need and at-need services, and nurture a local pipeline via outreach and referrals.

Monitored by HubSpot CRM, you will build relationships, respond to inquiries, and close sales while earning uncapped commissions or guaranteed minimum hourly pay, with paid training during the first six weeks.