Consultant Success Director

Evergreen Healthcare Partners, Inc.; United States; On-site; USD 95,000 - 120,000; Full time

Job summary

Evergreen Healthcare Partners, Inc. is seeking a Consultant Success Director to lead consultant engagement, retention, and continuity after placement.

You will work with consultants, client teams, and cross‑functional leaders to ensure alignment and delivery success. You will manage post-placement relationships, monitor engagement and performance, address escalations, and guide extension planning with Talent Acquisition and strategic services.

Qualifications

• 5+ years recruiting, customer success, or account management in healthcare IT.
• Experience with Epic staffing needs.
• Proven ability to manage a high-volume portfolio of relationships.
• Comfort navigating performance conversations and escalations.
• Ability to build strong relationships with candidates, consultants, and stakeholders.
• Experience developing talent pipelines and proactive sourcing.
• Familiarity with ATS, LinkedIn Recruiter, and sourcing tools.
• Proficiency in core systems including O365, HubSpot, and Workday.
• Aptitude for AI-enabled tools and commitment to DEIB.

Responsibilities

• Manage consultant relationships post-placement through regular check-ins, coaching, retention, and redeployment support.
• Monitor engagement, performance, and retention risks; develop targeted support plans.
• Navigate performance concerns and client feedback; conduct honest conversations balancing care and accountability.
• Partner with Client Partnership and strategic services to support delivery success, extension, and evolving client needs.
• Own consultant continuity: lead extension and transition planning, monitor opportunities, submit qualified consultants for roles, and support transitions with Talent Acquisition.
• Advise on consultant community and culture engagement: support development, communications, community initiatives, and align consultants with Evergreen values.

Skills

Relationship management

Portfolio management

High-volume client relationships

Talent sourcing & outreach

ATS proficiency

LinkedIn Recruiter

Sourcing tools

O365

HubSpot

Workday

AI-enabled tools

Tools

ATS platforms

LinkedIn Recruiter

Sourcing tools

O365

HubSpot

Workday

AI-enabled tools

Job description

Job Summary

The Consultant Success Director (CSD) is a strategic, people‑centered leader responsible for owning consultant success, engagement, and continuity after placement. The role partners closely with consultants, client partnership teams, and cross‑functional leaders to ensure strong engagement, alignment, and delivery success.

Key Responsibilities

• Manage consultant relationships post‑placement through regular check‑ins, coaching, retention, and redeployment support.
• Monitor engagement, performance, and retention risks; develop targeted support plans.
• Navigate performance concerns and client feedback; conduct honest conversations while balancing care and accountability.
• Partner with Client Partnership and strategic services teams to support delivery success, extension, and evolving client needs.
• Own consultant continuity: lead extension and transition planning, monitor available opportunities, submit qualified consultants for roles, and support seamless transitions with Talent Acquisition.
• Advise on consultant community and culture engagement: support development, communications, community initiatives, and align consultants with Evergreen values.

Required Qualifications

• 5+ years recruiting, customer success, or account management in a fast‑paced healthcare IT environment.
• Familiarity with Epic and Epic‑related staffing needs.
• Demonstrated success managing a high‑volume portfolio of active relationships with accountability for outcomes.
• Comfort navigating performance conversations and escalations, holding consultant and client relationships through difficult moments.
• Proven ability to build and maintain strong relationships with candidates, consultants, and internal stakeholders.
• Experience developing and managing talent pipelines through proactive sourcing, outreach, and networking.
• Experience using ATS platforms, LinkedIn Recruiter, and other sourcing tools.
• Proficiency in core systems, including O365, HubSpot, and Workday.
• Aptitude for adopting AI‑enabled tools and emerging technologies.
• Commitment to Diversity, Equity, Inclusion, and Belonging.

Equal Opportunity Statement

Evergreen is an equal‑opportunity employer committed to the full inclusion of all qualified individuals. We base all employment decisions on merit and do not discriminate based on protected characteristics.

If you require a reasonable accommodation to apply or interview, please contact [e-mail].