Post-Implementation Consultant - CRM Suite (Remote)

Veeva Systems; Madison (WI); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic 
l​

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a remote CRM Solutions Consultant to support Vault and CRM products, delivering ongoing professional services to live clients without travel. You will foster value through enhancements and adoption across multiple customers, autonomously managing engagement in a shared, dedicated capacity.

The role requires 3+ years in CRM configuration, exceptional communication skills, and the ability to work remotely across several clients.

Qualifications

• 3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise Software.
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations.
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients.

Responsibilities

• Provide consulting on best practices and overall solutions based on requirements.
• Develop, leverage, and maintain expertise in our Vault platform and CRM product.
• Develop a trusted advisor relationship with Veeva stakeholders and the customer.
• Partner with key stakeholders to translate requirements into solutions.
• Build, test, and deploy changes to live environments.
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines.
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting.
• Educate customers on product and platform releases as well as industry best practices for operational success.
• Facilitate building a team culture that is a continuously growing and collaborative team environment.

Skills

Verbal communication

Written communication

Remote work

Client-facing

Tools

Veeva Vault

CRM platform

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting but tired of the travel? The CRM Suite Managed Services Consultant provides remote professional services to live clients for ongoing application enhancement, operations, and subject matter expertise. In this role, you will work autonomously with customers, partnering in a long term capacity to provide ongoing value to their applications. While day to day activities are varied, our mission is to enable enhancements and features and functionality in support of evolving business needs to drive continuous improvement and adoption. This is a non traveling position supporting multiple clients in a shared, dedicated capacity. Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

What You’ll Do

• Provide consulting on best practices and overall solutions based on requirements
• Develop, leverage, and maintain expertise in our Vault platform and CRM product
• Develop a trusted advisor relationship with Veeva stakeholders and the customer
• Partner with key stakeholders to translate requirements into solutions
• Build, test, and deploy changes to live environments
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
• Educate customers on product and platform releases as well as industry best practices for operational success
• Facilitate building a team culture that is a continuously growing and collaborative team environment

Requirements

• 3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise Software
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients

Nice to Have

• Customer service or consulting experience with multiple client responsibility
• Veeva CRM experience/knowledge
• Veeva Vault platform experience/knowledge

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].