Claims Rep, Auto

The Hartford; Hartford (CT); Hybrid; USD 52,000 - 78,000; Full time

Job summary

The Hartford is seeking an Associate Claims Representative for auto claims. You will investigate and manage claim files, focusing on first and third-party Personal Lines auto claims and Property Damage Only claims to assess liability and subrogation.

You’ll deliver excellent customer service and work to improve outcomes through sound, customer-centered decisions. Remote work arrangements are considered for internal candidates; externals will work in a hybrid model from Hartford, CT, Scottsdale,

Qualifications

• College degree preferred; High School Diploma required.
• Strong customer service experience or aptitude.
• Ability to promote teamwork, collaboration and accountability.
• Empathy and ability to handle difficult situations with customers.
• Ability to embrace change and adapt to new technology.
• Attention to conflict resolution and decision-making.

Responsibilities

• Handle first and third-party Personal Lines auto claims with accuracy.
• Investigate Property Damage Only claims to assess liability and subrogation.
• Provide exceptional customer service and maintain effective relationships.
• Make customer-centered decisions using critical thinking.
• Meet performance targets and contribute to operational excellence.
• Collaborate in a culture of inclusion and continuous improvement.

Skills

Customer service

Empathy

Active listening

Critical thinking

Communication

Organizational skills

Adaptability

Education

High School Diploma required

College degree preferred

Job description

Claim Rep, PI PDO 1 - CR09HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As an Associate Claims Representative for auto, you’re at the front lines for our customer. Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do.

Key Responsibilities

• Handle first and third-party Personal Lines auto claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines.
• Investigating Property Damage Only claims to determine liability exposures and potential subrogation.
• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.
• Ability to make decisions with the customer at the center of everything we do.
• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
• Continually evaluate self against performance targets and strive to exceed expectations.
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.

Qualifications

• College degree preferred; High School Diploma required.
• Preferred 1+ years of related customer service experience.
• Looking for a candidate that has complimentary skills and can accelerate their learning to meet the demands of the job.
• Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
• Passionate desire to help both internal and external customers.
• Ability to embrace change and flourish with industry-changing technology and trends.
• Critical thinking skills inclusive of investigation, decision making and conflict resolution.
• Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
• Ability to produce clear and grammatically accurate correspondence.
• Organizational skills and the ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.

Remote work arrangements will be considered for Internal candidates only.

All External candidates must work a Hybrid work arrangement from one of the following locations-Hartford, CT, Scottsdale, AZ or Naperville, IL and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

For full-time, occasional, part-time or remote positions:

• 1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi‑Fi, Hotspots, Fiber without a modem and Satellite;
• 2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable;
• 3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is: $51,676 - $77,515

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.