Consultant II, Professional Services - Digital and Retail Payments

FIS Global Solutions Philippines, Inc.; Jacksonville (FL); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Impact in fintech

Career growth

Learning opportunities

Diversity & inclusion

Community involvement

Job summary

FIS is seeking a Consultant II, Professional Services to help onboard clients to FIS products and services, documenting requirements and understanding configuration options for digital banking and retail payment solutions.

You will partner with engineering to create scalable solutions, advocate lean design and drive efficient Professional Services processes in a hybrid work environment. Strong communication is essential for timely deliverables.

Qualifications

• Experience creating, prioritizing and communicating functional business requirements for development teams.
• Experience designing and deploying complex enterprise-wide solutions.
• Excellent communication with tight timelines and responsiveness; experience with agile software practices.

Responsibilities

• Create functional requirements for platform and agentic capabilities to support workflows for FIS configuration products.
• Partner with FIS engineering to document solutions that improve operational efficiency for Professional Services.
• Advocate lean, practical design to streamline processes and reduce friction.

Skills

Business requirements

Agile experience

Communication skills

Team collaboration

Delivery deadlines

Job description

Job Description

Big ideas have the power to change industries. At FIS, we bring those ideas to life through technology, collaboration and a shared commitment to progress. Here, your perspective matters, your growth is supported, and your work helps move the financial world forward. Join FIS and make your mark on the future of financial technology.

Role location: Hybrid (three days in-office, two days virtual )

About the role

The Consultant II, Professional Services role will help shape and build new ways of onboarding clients to FIS products and services. This individual will help to innovate solutions that improve ways of working for FIS employees and creating seamless, digital-first experiences for our clients.

Activities within this role include but are not limited to:

• - Document platform and agentic requirements needed for Professional Services team members
• - Possess a deep understanding of Professional Services and client configuration options for FIS products
• - Champion standard and automated ways of working for FIS employees and clients to improve process velocity and reduce points of friction within the process.

Your key responsibilities

• - Create functional requirements for platform and agentic capabilities to support employee and client processes for FIS configuration products like digital banking and retail payment solutions.
• - Partner with FIS engineering to document and create solutions that create operational efficiencies for Professional Services processes.
• - Advocate and champion solutions that enable practical, common sense design for lean process methodologies

What you bring

Required qualifications

• - Experience creating, prioritizing, and communicating functional business requirements for development teams.
• - Experience working as part of a team responsible for designing and deployment complex enterprise wide solutions.Excellent communication skills within ability to quickly respond to questions and need for deliverables within tight timelines and turnaround times.Experience working with agile software practices

The impact you’ll make

• - Improving and modernizing the employee and client experience with a focus on client self service capabilities

What we offer you

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• - Opportunities to make an impact in fintech
• - Internal career growth opportunities
• - Personal and professional learning
• - Inclusive, diverse work environment
• - Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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