Consultant Experience & Onboarding Lead

Kforce Inc.; Florida; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kforce is seeking a Consultant Resource Manager to support on-site consultants across accounts. You will coordinate onboarding, orientation, and day-to-day administration while ensuring client expectations are met.

You will partner with account management, delivery and client services to resolve timecard, HR, and invoicing issues, while tracking performance and redeployment opportunities to optimize consultant placements.

Qualifications

• 3–5 years of relevant experience in staffing or HR operations.
• Strong customer service and communication skills.
• Experience with onboarding and assignment coordination preferred.

Responsibilities

• Serve as on-site liaison supporting onboarding and first-day orientation.
• Resolve timecard, HR, expenses and administration issues.
• Coordinate onboarding with account management and delivery teams.
• Track consultant performance and redeployment opportunities.

Skills

Time management

Communication

Leadership

Problem solving

MS Office

ATS/CRM familiarity

Education

High School degree or GED

Tools

ATS

CRM

MS Office

Job description

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Job Description - Consultant Resource Mgr (260599)

Kforce is a solutions firm specializing in technology, finance & accounting , and professional staffing services.Each year, we help more than 30,000 people find work.We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size.

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools , and a team of great people. Together, we can achieve powerful results.At Kforce,We Love What We Do. We Love Who WeServe.

SUMMARY:

Under general supervision, serves as on-site liaison between Kforce Account Management team, Dedicated Delivery Team, Centralized Operations Team and Client Services team in direct support of Kforce consultants on assignment. Serves as primary Point of Contact for consultants in the areas of onboarding support, assignment first day orientation, assignment based personnel issue resolution, and general assignment issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions.

Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus.

Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities.

Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes.

Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution.

Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end.

Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards.

Track and report performance statistics on assigned projects.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Ability to prioritize and multi-task in a fast paced, changing environment.
• Ability to handle first-line escalated consultant complaints, requests, questions, etc.
• Demonstrate strong time management and organizational skills.
• Demonstrate leadership, mentoring, and interpersonal skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent analytical and problem solving skills.
• Proven experience using ATS, CRM, or similar human capital management applications
• Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
• Commitment and adherence to Firm’s Core Values.

EDUCATION AND/OR EXPERIENCE:

High School degree or general education degree (GED) and 3-5 years of relevant experience or the equivalent combination of education and experience required. Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles.

CERTIFICATES AND/OR LICENSES:

Any human resource or management certification is a plus.

TRAVEL REQUIREMENTS:

Possible Travel up to 25-30%.

Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.