Regional Services Managing Director — Delivery Leader

Kforce Inc.; McLean (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Kforce is seeking a Managing Director of Region Services to oversee the end-to-end delivery process for a chosen office or marketplace. You will ensure exceptional client satisfaction through leadership, strategic planning, and a team of Directors, Market Managers, Account Managers, and Recruiters.

Responsibilities include setting goals, coaching staff, analyzing data, and developing service plans to meet organizational objectives while maintaining policy compliance and high performance.

Qualifications

• Bachelor’s degree required; 3+ years of related product/business experience, preferably in staffing.
• Management experience preferred.

Responsibilities

• Oversee delivery process for a given office/market and ensure client satisfaction.
• Hire and supervise Directors, Market Managers, Account Managers, Recruiters and other staff as appropriate.
• Train and develop team members for career growth and success.
• Set daily activity goals and provide guidance to the team.
• Conduct weekly one-on-one meetings and account reviews.
• Prioritize accounts and job orders in line with strategy.
• Develop service and delivery plans aligned with organizational goals.
• Analyze operational data and prepare forecasts.
• Identify customer needs and adapt to changing market conditions.
• Act as quality checkpoint for service and delivery processes.
• Provide performance feedback and drive accountability across team.
• Support team during client visits as needed.
• Ensure daily business complies with corporate policies & procedures.
• Develop and execute daily plans.

Skills

Leadership

People management

Communication skills

Business acumen

Education

Bachelor’s degree

Job description

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Job Description - Managing Dir Region Services (260580)

Managing Dir Region Services - ( 260580 )

Kforce is a solutions firm specializing in technology, finance & accounting , and professional staffing services.Each year, we help more than 30,000 people find work.We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size.

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools , and a team of great people. Together, we can achieve powerful results.At Kforce,We Love What We Do. We Love Who WeServe.

SUMMARY:

The Managing Director is responsible for and provides oversight of the entire delivery process of a given office and ensures client satisfaction through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversee all activities related to the delivery process within a given office or marketplace for a specific product

Responsible for hiring and supervision of a team of Directors, Market Managers, Account Managers, Recruiters (in some markets), and other staff as appropriate

Responsible for training and career development of team members

Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction.

Conduct weekly one-on-one meetings with team members and perform account reviews with all Account Managers and Directors

Ensure accounts and job orders are prioritized accordingly

Develop service and delivery plans in support of organizational strategies and objectives. Recommend improvement of strategies based on market research and competitor analyses. Oversee implementation of approved strategies and initiatives

Analyze operational and financial data; prepare forecasts and projections

Identify customer needs and be continuously alert and responsive to changing customer business environment and needs. Communicate to account management team accordingly

Serve as the quality checkpoint associated with the service and delivery process

Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process. Drive performance accountability for all Directors, Market Managers, Account, Managers, and Recruiters.

Provide support by accompanying team members to key client visits when appropriate

Ensure day-to-day business is conducted within compliance of corporate policies and procedures

Develops and executes daily plan.

SUPERVISORY RESPONSIBILITIES:

Supervise activities of Client Services department staff.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Demonstrate a strong commitment to exceptional customer service and leadership among peers.
• Demonstrate strong commitment to a team environment and a client focus.
• Demonstrate well-developed verbal and written communication skills
• Proficient at handling difficult situations with professionalism and respect
• Ability to develop an independent viewpoint and present a compelling business case to support recommendations
• Possess sound judgment and reasoning abilities
• Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences
• Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust
• Ability to self-motivate and self-direct.
• Possess strong time management and organizational skills
• Proven ability to gain access to and cultivate strong relationships with hiring managers
• Aggressively look for opportunities to sustain regular contact with clients and improve client retention
• Clearly demonstrate expertise within functional discipline
• Commitment and adherence to company Core Values

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree and 3 plus years of related product/business experience preferably within the staffing industry. Previous management experience preferred.

CERTIFICATES AND/OR LICENSES:

None required

Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.