Consultant Resource Manager

Kforce Inc; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A professional staffing solutions firm in Atlanta seeks a dedicated liaison to support consultants. This role involves resolving issues related to timecards and human resources and monitoring consultant performance. Candidates should possess strong leadership, time management, and communication skills, with 3-5 years of relevant experience preferred. A high school diploma is required, while a bachelor's degree is a plus. Join a dynamic team committed to delivering excellent staffing solutions.

Qualifications

• 3-5 years of relevant experience in staffing or human resources.
• Understanding of human capital management practices.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for on-site consultants.
• Facilitate resolution of issues regarding timecards and HR.
• Monitor consultant performance to ensure client satisfaction.
• Coordinate invoice resolution and general back-office processes.
• Provide feedback to account management team regularly.
• Assist in customer service efforts related to client activities.
• Monitor compliance of on-site activities.
• Track and report performance statistics.

Skills

Prioritization and multi-tasking

Handling consultant complaints

Time management

Leadership and mentoring

Verbal communication

Written communication

Analytical skills

Problem-solving skills

Using ATS and CRM

MS Office proficiency

Education

High School diploma or GED

Bachelor's Degree

HR practices knowledge

Tools

ATS

CRM

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.

SUMMARY:

Under general supervision, serves as a liaison between Kforce Account Management team, Dedicated Delivery Team, Centralized Operations Team and Client Services team in direct support of Kforce consultants on assignment. Serves as primary Point of Contact for consultants in the areas of onboarding support, assignment first day orientation, assignment based personnel issue resolution, and general assignment issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions.
• Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus.
• Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities.
• Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes.
• Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution.
• Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end.
• Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards.
• Track and report performance statistics on assigned projects.

Qualifications:

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Ability to prioritize and multi-task in a fast paced, changing environment.
• Ability to handle first-line escalated consultant complaints, requests, questions, etc.
• Demonstrate strong time management and organizational skills.
• Demonstrate leadership, mentoring, and interpersonal skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent analytical and problem solving skills.
• Proven experience using ATS, CRM, or similar human capital management applications
• Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
• Commitment and adherence to Firm’s Core Values.

EDUCATION AND/OR EXPERIENCE:

• High School degree or general education degree (GED) and 3-5 years of relevant experience or the equivalent combination of education and experience required.
• Bachelor's Degree preferred.
• Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles.