Consultant Experience & Onboarding Lead

Austin Community College; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Alpharetta, GA, seeks a Consultant Care Manager to manage the experience of consultants placed at client sites. The role demands a proactive individual with 1-3 years of experience in a supportive role, excellent communication skills, and proficiency in MS Office. Responsibilities include onboarding consultants, resolving queries, and ensuring high levels of client satisfaction. This position is essential for maintaining relationships and performance standards in a dynamic environment.

Qualifications

• 1–3 years of experience in an Administrative Assistant or similar role.
• Ability to work independently and take initiative.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Serve as the primary point of contact for all consultants placed at client locations.
• Manage and resolve escalations related to onboarding, timesheets, payroll, and candidate performance.
• Conduct regular follow-ups with clients to evaluate satisfaction.

Skills

Customer-focused mindset

Problem-solving skills

Strong interpersonal skills

Organizational abilities

Team-oriented mindset

Tools

MS Office Suite

Job description

A leading educational institution in Alpharetta, GA, seeks a Consultant Care Manager to manage the experience of consultants placed at client sites. The role demands a proactive individual with 1-3 years of experience in a supportive role, excellent communication skills, and proficiency in MS Office. Responsibilities include onboarding consultants, resolving queries, and ensuring high levels of client satisfaction. This position is essential for maintaining relationships and performance standards in a dynamic environment.