Consultant, Experience & Design Center

BSH Home Appliances Corporation - North America; Houston (TX); On-site; USD 51,453 - 68,590; Part time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k) plan with employer match

Paid vacation and sick leave

Employee discount program

Job summary

A leading home appliance manufacturer is seeking a Consultant for their Experience & Design Center in Houston. This part-time position requires providing top-notch service to showroom visitors, assisting with sales management, and participating in consumer outreach activities. The ideal candidate holds a Bachelor's degree and has 3-5 years of experience in showroom settings or luxury retail. This role includes various responsibilities aimed at enhancing customer experience and driving sales. Competitive hourly pay and benefits offered.

Qualifications

• 3-5 years of experience in a showroom setting or luxury retail environment.
• Proven sales experience in a relevant sector.
• Experience interacting with kitchen design or architecture.

Responsibilities

• Provide exceptional service to showroom visitors.
• Participate in outreach initiatives to drive consumer traffic to showroom.
• Coordinate programs and events in the showroom.

Skills

Excellent interpersonal skills

Self-motivation

Strong stand-up presentation skills

Ability to multi-task

Kitchen appliance knowledge

Proficient in Microsoft Office products

Education

Bachelor’s degree in Business Administration or related

Tools

Salesforce

Microsoft Office

Job description

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home. At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer‑centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home.

Consultant – Experience & Design Center

Location: Houston, TX – Part Time

Responsibilities

The Experience and Design Center Consultant provides exceptional service to meet the needs of our showroom visitors: consumers, designers, builders, retail sales associates, and BSH employees. Participates in consumer outreach activities to build relationships and report turnover. Provides brand overviews, showroom tours, demonstrates product knowledge, use & care expertise, assists in troubleshooting, and provides guidance in installation instruction, as needed. Will also assist with other showroom administrative tasks as assigned.

• General: Acts as primary contact for all showroom visitors, including walk‑ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador and Gaggenau products; Demonstrates product functionality and features & benefits; Executes positive guest experiences with best‑in‑class hospitality; Supports EDC Manager in key areas of sales management, program management and operations management for the EDC;
• Sales Management: Participates and executes outreach initiatives to drive trade & consumer traffic to showroom; Maintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow‑up records (Salesforce and Outlook); Partners with local retail dealers, refers leads and helps close sales; Follows up on opportunities and reports turnover using CRM tools; Monthly tracking of consumer and trader specifier leads for consultant; Monthly tracking of leads to actual conversation; Ensures sales KPI's are met as laid out in the business plan; Executes some communication directly with dealers, may require some planned travel to local dealers; Builds and maintains relationships with consumers, dealers, designers, architects, builders and developers (trade organizations); May be asked to attend trade events to help build relationships with trade organizations and members; Focuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnover;
• Program Management: Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom; Coordinates in‑person program/event websites and communications (may be asked to coordinate across time zones); When applicable for program/event, oversight of: Air travel, hotel rooms, transportation, restaurants/entertainment, and event set up/supplies; Hosts programs/events acting as point of contact for on‑site support; Assists Manager with: Maintaining the calendar of programs/events; Coordinating vendors, contractors/temporary staffing, purchase orders, etc.;
• Operations Management: Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom; Recommends to EDC Manager which products need to be in coordination with product; Maintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annually; Regularly inspects appliances to ensure pairing of respective accessories; Documents and maintains standard operating procedure for ordering products, parts, and service; Troubleshoots appliance errors and schedules service, if required; Oversees, documents, and communicates schedule and products being service/location; Schedules appliance installer; Oversees, documents, and communicates list of products by location and labels products;
• Miscellaneous: Participates in on‑going product knowledge and training; Advises and collaborates with showroom team on features on functionality of appliances; Responds with flexibility and urgency to shifting priorities; Assists Manager with a variety of reporting, as needed; Other duties as assigned.

Part‑Time Schedule

PT Consultant 1 – Monday & Tuesday Off, Wednesday & Thursday 11:00 AM – 7:30 PM, Friday 11:00 AM – 3:00 PM, Saturday 8:30 AM – 3:30 PM, Sunday Off.
PT Consultant 2 – Monday Off, Tuesday 11:00 AM – 3:00 PM, Wednesday & Thursday 11:00 AM – 7:30 PM, Friday Off, Saturday 8:30 AM – 3:30 PM, Sunday Off.

Qualifications

• Bachelor’s degree (Business Administration or related) – Required
• 3‑5 Years of Experience (Showroom setting or luxury retail experience) – Required
• 3‑5 Years of Experience (Sales environment experience) – Required
• 3‑5 Years of Experience (Influencer experience, background in kitchen design, architecture, etc.) – Required
• Excellent interpersonal skills, self‑motivation and ability to motivate others, strong stand‑up presentation & training skills, team player, ability to multi‑task, excellent communication and presentation skills, close attention to detail, time management skills.
• Kitchen appliance knowledge preferred, some basic cooking skills preferred, technical savvy, ability to learn and communicate the technological side of appliances.
• Must demonstrate good judgement and discretion when exposed to confidential information.
• Occasional travel required locally and nationally.
• Culinary teaching experience a plus.
• Basic knowledge of design.
• Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, and CRM (Salesforce).
• Travel Percentage – 10%.

Your Pay & Benefits

Pay range: $37.35 – $49.79 per hour. Incentive plan: Quarterly Sales Incentive with an incentive target of 10%. Exact compensation may vary based on skillset and work location.

Benefits include:

• Medical, dental, vision, life insurance, short and long‑term disability benefits, employee assistance program (EAP), adoption benefits, HSA, FSA, and dependent‑care FSA starting on the first day of the calendar month following hire.
• Eligibility to participate in the 401(k) plan with a fully vested 100% employer match on the first 4% of compensation contributed.
• Annual employer‑funded profit sharing dependent on company profitability.
• Opportunities to participate in a company‑sponsored wellness plan and earn lower medical care premiums.
• Two weeks of paid vacation for all non‑temporary status new hires below director level; vacation entitlement increases with years of service.
• Unlimited paid vacation for director and above positions.
• The greater of 40 hours of paid sick leave or state/local minimum requirements for paid leave (non‑production line).
• 40 hours of paid personal leave (production line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Employee, friends, and family discount program for company products.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further Information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer. BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. BSH is an EOE/AA employer.

This position is eligible for the Employee Referral Bonus program. We participate in E‑Verify.