Assoc Install & Service Tech

BSH Home Appliances Corporation - North America; Austin (TX); On-site; USD 30,513 - 40,680; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan with employer match

Unlimited paid vacation for Director level

Adoption Reimbursement Program

Ongoing product training and uniforms

Job summary

A leading home appliance manufacturer is seeking an Associate Install & Service Tech in Austin, TX. This full-time role involves assisting in the repair and maintenance of major appliances, providing stellar customer service, and ensuring timely installation of products. The ideal candidate will have 0-2 years of experience and possess strong communication and organizational skills. Benefits include competitive pay, vacation days, and healthcare options. This position offers opportunities for professional growth and is a stepping stone for a rewarding career.

Qualifications

• 0-2 years of Appliance Service Technician experience required.
• 0-2 years of Customer Service Role experience required.
• Ability to explain actions taken to customers in an understandable manner.
• Ability to assist in repairs effectively while applying safe practices.

Responsibilities

• Assist in the repair and maintenance of BSH major appliances.
• Send progress updates to technicians and supervisors.
• Assist in the installation of appliances as directed.
• Update work orders and document completed repairs.
• Maintain a clean and operational vehicle.

Skills

Customer relations skills

Basic math skills

Verbal communication skills

Written communication skills

Organization skills

Time-management skills

Mechanical aptitude

Self-discipline

Education

Two-Year College Technical Trade school

Tools

Basic hand tools

Job description

Tomorrow is our home. At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer‑centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home.

You Belong Here.

Associate Install & Service Tech – Austin, TX (Full‑time)

Your Responsibilities

• Assist Field Service Technicians in the repair and maintenance of BSH major appliances. This includes troubleshooting issues, replacing faulty parts, and ensuring that repairs are completed accurately and efficiently.
• Under direct supervision of the Field Service Technician, send progress updates to other technicians, supervisors, and customer service teams throughout the day. Provide updates on repair status, any challenges encountered, and estimated completion times.
• Assist in the installation of all assigned BSH major appliances as directed by management. This may involve helping Field Service Technician set up new appliances, connecting electrical and plumbing components, and ensuring proper functionality.
• Perform various administrative duties, including updating work orders on a daily basis, documenting completed repairs, and submitting necessary paperwork promptly. Maintain accurate records of completed repairs and ensure all necessary documentation is properly filed.
• Take responsibility for maintaining a clean and operational vehicle.

Your Profile

• 0‑2 Years Appliance Service Technician experience required.
• 0‑2 Years Customer Service Role experience required.
• Two‑Year College Technical Trade school preferred.
• Excellent customer relations skills.
• Functional basic math skills.
• Ability to explain actions taken to customers in an understandable and logical manner.
• Excellent verbal and written communication skills.
• Self‑disciplined and motivated.
• Effective organization and time‑management skills.
• Ability to assist in repairs effectively while applying safe practices on the job.
• Excellent mechanical aptitude.
• Ability to complete multiple repairs/installations daily.
• Ability to work with minimal supervision.
• Competent in basic computer operation, email, etc.
• Basic hand tools.

Your Pay & Benefits

Pay range: $22.15 – $29.53 per hour. Incentive Plan: Annual bonus with target %: 1%.

Benefits offered include:

• Medical, dental, vision, life insurance, short and long‑term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan with fully vested 100% employer match on the first 4% of compensation contributed and annual employer‑funded profit‑sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non‑temporary status new hires below Director level positions; vacation entitlement increases with years of service.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non‑Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further Information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer! At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential – EOE / AA Employer. This position is eligible for the Employee Referral Bonus program. We participate in E‑Verify.