Consultant Care Manager

Austin Community College; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Alpharetta, GA, seeks a Consultant Care Manager to manage the experience of consultants placed at client sites. The role demands a proactive individual with 1-3 years of experience in a supportive role, excellent communication skills, and proficiency in MS Office. Responsibilities include onboarding consultants, resolving queries, and ensuring high levels of client satisfaction. This position is essential for maintaining relationships and performance standards in a dynamic environment.

Qualifications

• 1–3 years of experience in an Administrative Assistant or similar role.
• Ability to work independently and take initiative.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Serve as the primary point of contact for all consultants placed at client locations.
• Manage and resolve escalations related to onboarding, timesheets, payroll, and candidate performance.
• Conduct regular follow-ups with clients to evaluate satisfaction.

Skills

Customer-focused mindset

Problem-solving skills

Strong interpersonal skills

Organizational abilities

Team-oriented mindset

Tools

MS Office Suite

Job description

The Consultant Care Manager is responsible for managing the end-to-end experience of consultants/contractors placed at client sites. This role ensures consultants receive timely support, guidance, and issue resolution throughout their assignment, while coordinating closely with clients and internal teams to maintain high satisfaction and retention levels.

Responsibilities

• Serve as the primary point of contact for all consultants placed at client locations.
• Assist consultants with onboarding, timesheet submissions, payroll queries, and assignment-related issues.
• 2–4 years of experience in staffing. (Plus)
• Serve as the primary contact for client inquiries, concerns, and service requests.
• Manage and resolve escalations related to onboarding, timesheets, payroll, and candidate performance.
• Ensure prompt and professional communication with clients and candidates at all times.
• Conduct regular follow-ups with clients to evaluate satisfaction and identify improvement areas.
• Prepare weekly or monthly client service reports and share updates with leadership.
• Customer-focused mindset
• Professional communication

Required Skills & Qualifications

• Ability to work independently and take initiative.
• Strong problem-solving and decision-making skills.
• Positive attitude and team-oriented mindset.
• 1–3 years of experience in an Administrative Assistant or similar role.
• Must be local to Alpharetta, GA 30009.
• Professional personality, strong interpersonal and customer service skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).