Client Success Project Manager

Stratix Corporation; Alpharetta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Stratix Corporation is seeking a Client Success Project Manager to oversee end-to-end delivery of managed mobility services. You will be the primary client contact, ensuring contractual alignment and continuous service improvement.

Responsibilities include managing deployments, orders, inventory, and lifecycle, with a focus on data-driven reporting and proactive problem solving. Local candidates in Alpharetta, GA are preferred for onsite work.

Qualifications

• Bachelor's degree required.
• 2+ years in data analysis or customer-facing role.
• Advanced Excel skills (XLOOKUP, Pivot Tables, charts/graphs).
• Experience with ERP systems and ServiceNow preferred.
• Strong written and verbal communication and data-driven persuasion.

Responsibilities

• Oversee end-to-end delivery of managed mobility services.
• Primary client contact to align service delivery with contracts.
• Develop and maintain strong client relationships.
• Manage reporting on deployment status and quarterly updates.
• Coordinate order management and on-time delivery.
• Monitor inventory and lifecycle management with partners.
• Conduct root cause analysis and implement preventative measures.
• Escalate and resolve client issues promptly.

Skills

Data analysis

Customer facing

Excel proficiency

Communication

Time management

Education

Bachelor’s Degree

Tools

ERP systems

ServiceNow

Job description

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary

The Client Success Project Manager (CSPM) is responsible for overseeing the end-to-end delivery of managed mobility services, ensuring high-quality performance, client satisfaction, and operational efficiency. This role serves as the primary point of contact for clients, aligning service delivery with contractual obligations and business objectives while continuously driving service improvement.

Key Responsibilities

• Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints.
• Oversee mobile device management and carrier relationships.
• Deliver regular reporting on deployment status, and quarterly QBRs (if required).
• Order Management - work with internal teams to ensure orders get booked and go out on time.
• Inventory Management - manage the customer’s inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory.
• Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc.
• Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Act as the escalation point for customer related issues.
• Conduct root cause analysis and implement preventative measures.

Job Requirements

• Bachelor’s Degree (BA/BS) required.
• 2+ years of experience in data analysis or a customer facing role.
• Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs).
• Excellent written and verbal communication skills, with an aptitude for data driven persuasion.
• High energy, proactive individual with a "hands-on" approach to problem solving.
• Exceptional time management, multitasking, and prioritization abilities.
• Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive "can do" attitude.
• Continuous improvement mindset with a focus on customer satisfaction.
• Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
• Experience with an ERP system and ServiceNow (preferred).

This position is based in Alpharetta, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.