Construction Scheduler

Yellowstone Local; Mahopac (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid training and certifications

Career growth across HVAC brands

On-site, full-time role in Mahopac

Job summary

Bell Mechanical, LLC is seeking a Scheduling & Dispatch Lead to join the team on-site in Mahopac, NY. You will act as the operational link between sales, HVAC installation crews, and service technicians, building and managing the installation schedule and coordinating dispatch across multiple brands.

With 3–5+ years in scheduling/dispatch and strong CRM/software skills, you will drive on-time starts, optimize workloads, and communicate clearly with homeowners and field teams.

Qualifications

• 3 to 5+ years of experience in scheduling, dispatching, project coordination, or related operations.
• HVAC, plumbing, electrical, construction scheduling and dispatch experience strongly preferred.
• Ability to coordinate multiple crews, active jobs, and changing priorities in a fast-paced environment.
• Strong verbal and written communication with homeowners, field technicians, and management.
• Full-time in-office availability; punctual, detail-oriented, and data-driven.

Responsibilities

• Build and manage the HVAC installation schedule, assign crews, balance workloads, and sequence multi-day installs.
• Manage service dispatch board prioritizing demand service calls, PM visits, and callbacks.
• Confirm appointments with homeowners including arrival windows and site prep.
• Coordinate equipment deliveries, permits, materials with warehouse and installation managers.
• Maintain CRM, scheduling, and dispatch data; track statuses and KPIs.
• Communicate daily with sales, installation managers, and service managers to align teams.
• Respond to scheduling disruptions and reschedule as needed.

Skills

Scheduling & dispatch

CRM software

Communication skills

Team coordination

Attention to detail

Punctuality

Tools

ServiceTitan

Pipedrive

Job description

Yellowstone Local is proud to represent Bell Mechanical, a Hickory company and an industry leader in high-end residential HVAC.

If you know how to keep crews moving, customers informed, and a packed HVAC schedule under control when priorities shift, this is the role where your operational skills will make an impact.

What's in it for You?

• Pay: $50,000 to $75,000 base salary

• Performance Bonus: Monthly bonus tied to on-time scheduling and completed jobs

• Benefits: Medical, dental, and vision insurance through United Healthcare

• Retirement: 401(k) with company match

• Paid Time Off: Paid vacation, sick time, and holidays

• Training: Paid training, weekly classes at an in-house training center, and company-sponsored certifications

• Career Growth: Visibility across multiple HVAC brands through Hickory's centralized services team, with opportunities to advance into operations leadership

• Work Environment: Full-time, on-site position in Mahopac, New York

Why You’ll Love It Here

• Employees Come First: Join a values-led culture built around putting employees first, treating people with respect, delighting customers, raising the bar, and getting results.

• Build Something Bigger: Be part of a team working to become a leading clean heat installation and service company in the Northeast.

• Established HVAC Reputation: Bell Mechanical has decades of experience serving high-end residential HVAC customers throughout Westchester, Putnam, and Fairfield Counties.

• Your Work Matters: Scheduling and dispatch directly affect technician productivity, installation efficiency, customer satisfaction, and completed jobs.

• Take Ownership: This isn't a role for simply filling calendar slots. You'll have responsibility for keeping installation scheduling, service dispatch, crews, equipment, and customers aligned.

• Advisor Culture: You'll be expected to communicate clearly, solve problems, and build trust with customers, technicians, installers, and managers.

Your New Role

• Work on-site in Mahopac, New York, as the operational connection between sales, HVAC installation crews, service technicians, managers, and homeowners.

• Build and manage the HVAC installation schedule, assigning crews to sold jobs, balancing workloads, and sequencing multi-day installations efficiently.

• Manage the service dispatch board, prioritizing demand service calls, preventive maintenance visits, and callbacks while dispatching HVAC technicians as conditions change.

• Confirm appointments with homeowners, including arrival windows, site preparation requirements, and what they can expect from the installation or service visit.

• Coordinate HVAC equipment deliveries, permits, materials, and job readiness with warehouse and installation managers.

• Respond quickly to scheduling disruptions, including weather, parts delays, crew availability, and other operational changes.

• Reschedule jobs when necessary and communicate updates promptly to affected customers, technicians, installation crews, and managers.

• Maintain accurate information in CRM, scheduling, and dispatch software, including job statuses, technician and crew assignments, customer notes, and scheduling updates.

• Communicate daily with sales, installation managers, and service managers to keep office and field teams aligned.

• Track scheduling and dispatch KPIs, including on-time starts, technician utilization, and completed jobs per week.

• Support and improve scheduling, dispatch, and project coordination best practices.

• Perform other duties as assigned.

• 3 to 5+ years of experience in scheduling, dispatching, project coordination, construction scheduling, or a related operations role

• HVAC, plumbing, electrical, construction, or skilled trades scheduling and dispatch experience strongly preferred

• Ability to coordinate multiple crews, active jobs, service calls, installation projects, and changing priorities in a fast-paced environment

• Strong verbal and written communication skills for working with homeowners, field technicians, installers, sales teams, and management

• Strong computer skills and the ability to quickly learn CRM, scheduling, and field service management software

• ServiceTitan or Pipedrive experience is a plus

• Strong attention to detail and accurate data entry skills

• Ability to make timely scheduling and dispatch decisions when weather, materials, parts, or staffing affect the day's plan

• Reliable and punctual, with the ability to follow established processes

• Bilingual English/Spanish communication skills are a plus

• Full-time, in-office availability required

• Ability to work within limited PTO availability during the peak summer season from June through August

• Ability to work in alignment with company values, including integrity, respect, customer service, accountability, and results

Bell Mechanical, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow