Construction Rental Solutions Coordinator

Equipment Depot; Waco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Equipment Depot in Texas is seeking a Rental professional with experience in the construction rental industry to identify customer needs and provide solutions that boost profitability through total customer satisfaction.

You will take orders from internal and external customers, solve problems or route to specialists, and ensure orders are fulfilled to company guidelines while controlling rental maintenance costs and monitor market trends for strategic insights.

Qualifications

• Experience identifying customer needs and translating them into rental solutions.
• Ability to take and process requests from internal and external customers.
• Strong problem solving and cross-functional communication skills.
• Commitment to accurate billing and records maintenance.

Responsibilities

• Determine customer needs on a daily basis.
• Take orders/ requests from internal and external customers.
• Problem solves or refer customer to someone who can meet their need.
• Fulfill customer orders to their satisfaction and according to company guidelines.
• Work with Service Operations to ensure economical rental maintenance costs.
• Communicate essential information to sales, other employees, customers, and managers.
• Help establish competitive rental rates in assigned area.
• Review and approve service work orders on rental equipment, cross-check that warranty is filed.
• Monitor and communicate on market, utilization & trends in assigned region and competitor trends to management.
• Maintain accurate records and files.
• Accurate billing of all short term rental contracts.
• Work with other departments to develop effective strategies to increase sales and gross profit in the contractor division.
• Continuously improve knowledge and skills.
• Look for change in processes and seek new innovations in products and services.
• Maintain acceptable personal and work area standards for safety, appearance, and equipment condition.
• Uphold the EDO vision, mission statements, values, and objectives.
• Understand our customers.

Job description

Equipment Depot in Texas is seeking a Rental professional with experience in the construction rental industry to identify customer needs and provide solutions that boost profitability through total customer satisfaction.

You will take orders from internal and external customers, solve problems or route to specialists, and ensure orders are fulfilled to company guidelines while controlling rental maintenance costs and monitor market trends for strategic insights.