Construction QA & Customer Support Specialist

Dave Jones; Madison (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Dave Jones is seeking a QA Customer Service Representative to be the first point of contact for General Contractors and Builder customers within the Quality Assurance segment. You will deliver excellent service, provide information about our services, and help build trust with clients.

Responsibilities include handling inquiries, placing requests, resolving issues, and coordinating with service teams to ensure first-call completion.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills essential.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, and builder portals with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with service technicians to ensure first-call completion.

Skills

Customer service

Communication

Interpersonal skills

CRM software

MS Office

Education

High School Diploma

Tools

CRM software

MS Office

Job description

Dave Jones is seeking a QA Customer Service Representative to be the first point of contact for General Contractors and Builder customers within the Quality Assurance segment. You will deliver excellent service, provide information about our services, and help build trust with clients.

Responsibilities include handling inquiries, placing requests, resolving issues, and coordinating with service teams to ensure first-call completion.