QA Customer Service Representative

Dave Jones LLC; Alabama; On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Dave Jones is seeking a QA Customer Service Representative to be the first contact for General Contractors and Builder customers in the Quality Assurance segment. You will provide accurate information about services, assist with requests, and help resolve issues while maintaining detailed records.

The role runs Monday–Friday, 7:00 AM to 3:30 PM, with an hourly wage between $23.00 and $26.00 based on experience. Health insurance, 401k, and other benefits are included.

Qualifications

• High School Diploma or Equivalent required or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with Microsoft Office Suite and CRM software.

Responsibilities

• Answer customer inquiries via phone, email, and builder portals with professionalism and courtesy.
• Provide accurate information and assist customers in placing requests.
• Resolve customer issues to enhance satisfaction and maintain records of interactions.
• Coordinate with service technicians for first call completion and seamless service.

Skills

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM software

Job description

AtDaveJones,we’renotjustafull-servicemechanicalsubcontractor—we’reateamdedicatedtobuildingcareersthatthrive.Wespecializeinplumbing,heating,cooling,electrical,andfiresprinklerinstallationsforresidentialandcommercialprojects!WealsoofferacompleteservicedepartmentforSouthernWisconsincapableofhandlingprojectsofanysize!

OurCoreValues—CustomerFocused,Excellence,Family,ForwardThinking,GivingBack,andWorkHard,PlayHard—driveeverythingwedo.Ifyou'rehumble,hungry,andsmart,andyou'relookingtogrowinanexcitingnewconstructionenvironment,wewantyouonourteam.JoinusatDaveJones,whereyourcareercanreachnewheightswhileworkingonprojectsbigandsmall.

POSITION DESCRIPTION:

As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

COMPENSATION:

• Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITES:

• Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with our service technicians to ensure first call completion success

SCHEDULE:

• Monday - Friday
• 7:00AM - 3:30PM

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources