QA Customer Service Representative

Dave Jones; Madison (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Dave Jones, LLC is a full-service mechanical subcontractor serving residential and commercial projects in Southern Wisconsin.

We seek a QA Customer Service Representative who will be the first point of contact for General Contractors and Builder customers, delivering excellent support and building trust in our services.

Qualifications

• High School Diploma or Equivalent required or preferred depending on experience.
• Strong communication and interpersonal skills are essential.
• Experience in customer service is preferred.

Responsibilities

• Answer inquiries via phone, email, and builder portals with professionalism.
• Provide accurate information and assist customers in placing requests.
• Resolve complaints promptly to enhance satisfaction.
• Maintain detailed records of interactions and transactions.
• Coordinate with departments to ensure seamless service.
• Collaborate with service technicians to achieve first-call completion.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM software

Job description

At Dave Jones, we’re not just a full-service mechanical subcontractor - we're a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects! We also offer a complete service department for Southern Wisconsin capable of handling projects of any size! Our Core Values - Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard - drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.

POSITION DESCRIPTION

As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

COMPENSATION

Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITES

• Answer customer inquiries via phone, email and builder portals with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with our service technicians to ensure first call completion success.

SCHEDULE

Monday - Friday 7:00AM - 3:30PM.

REQUIREMENTS

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

BENEFITS

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources