QA Customer Service Representative

Dave Jones; Madison (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Dave Jones is seeking a QA Customer Service Representative to be the first point of contact for General Contractors and Builder customers within the Quality Assurance segment. You will deliver excellent service, provide information about our services, and help build trust with clients.

Responsibilities include handling inquiries, placing requests, resolving issues, and coordinating with service teams to ensure first-call completion.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills essential.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, and builder portals with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with service technicians to ensure first-call completion.

Skills

Customer service

Communication

Interpersonal skills

CRM software

MS Office

Education

High School Diploma

Tools

CRM software

MS Office

Job description

At Dave Jones, we're not just a full-service mechanical subcontractor—we're a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects! We also offer a complete service department for Southern Wisconsin capable of handling projects of any size!

Our Core Values—Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard—drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.

POSITION DESCRIPTION:

As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You'll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

COMPENSATION:

• Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy
• Provide accurate information regarding services and assist customers in placing requests
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction
• Maintain detailed records of customer interactions and transactions
• Collaborate with various departments to provide seamless service
• Coordinate with our service technicians to ensure first call completion success

SCHEDULE:

• Monday - Friday
• 7:00AM - 3:30PM

Requirements

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources