Construction Materials Dispatch/Resource Coordinator

Terracon Consultants, Inc.; Tulsa (OK); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Terracon in Tulsa, OK is seeking a Dispatch Specialist to coordinate staff and equipment for project sites. You will manage requests, assign skilled personnel, and ensure timely, safe deployment across multiple sites.

The role requires strong communication, multitasking, and negotiation abilities, with experience using scheduling software and mobile apps. A valid driver’s license and a collaborative, proactive mindset are essential.

Competenze

• High school diploma or equivalent required.
• Minimum 3 years of relevant dispatch/logistics experience or training.
• Proficiency with scheduling software and mobile apps.
• Strong written and verbal communication skills required.

Mansioni

• Answer and manage incoming calls and dispatch staff with appropriate skills to locations and times.
• Prioritize projects and manage logistics (equipment, internal logistics) based on urgency and importance.
• Relay information to employees, managers, labs and stakeholders as appropriate.
• Coordinate with field units to plan and prioritize schedules daily.
• Dispatch safely and in line with Terracon guidelines to protect staff health and well-being.
• Communicate effectively with customers, employees and leaders.
• Use materials dashboard, CMELMS and other tools to distribute staff and balance workload.
• Perform other office duties as needed to meet deadlines.
• Coordinate between regional offices to cover projects.

Conoscenze

Communication

Multitasking

Negotiation

Time management

Interpersonal skills

Tech literacy

Formazione

High school diploma or equivalent

Strumenti

CMELMS

Scheduling software

Mobile apps

Descrizione del lavoro

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.