Construction Insurance Account Manager — Hybrid/Remote

Insurance Office of America; Sioux Falls (SD); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Sick time

Career progression

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines. The role is hybrid with 1 day in NY offices or fully remote for Eastern/Central Time Zones.

You will manage a book of business, ensure retention, and handle day-to-day admin and service requests while resolving complex issues. Ideal candidates have 3–5 years in account management or 5+ years in insurance, P&C license, and strong client knowledge.

Qualifications

• 3-5 years of account management experience or 5+ years in insurance
• Thorough knowledge of insurance brokerage and client needs
• Active property & casualty licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service and organizational skills
• Proficiency in MS Office applications (Outlook, Word, Excel)

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business
• Coordinate day-to-day administrative and customer service activities
• Resolve complex issues with accuracy and no errors or omissions
• Maintain agency management systems and carrier/vendor platforms
• Monitor delinquent accounts and collect outstanding balances
• Renewals: research clients, prepare submissions, negotiate coverages and present proposals
• Communicate workload status and issues to the account team
• Deliver proactive, high-quality service and adhere to company policies

Skills

Account management

Customer service

Communication

Leadership

Education

High School Diploma (or equivalent)

Tools

MS Office

Excel

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines. The role is hybrid with 1 day in NY offices or fully remote for Eastern/Central Time Zones.

You will manage a book of business, ensure retention, and handle day-to-day admin and service requests while resolving complex issues. Ideal candidates have 3–5 years in account management or 5+ years in insurance, P&C license, and strong client knowledge.